SITHFAB021 Provide responsible service of alcohol (NSW)

Job Trainer Australia has been approved by Liquor & Gaming NSW to deliver RSA online training on NSW for 2022 and 2023.

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DESCRIPTION ELIGIBILITY COURSE AND ASSESSMENT DETAILS STUDENT REQUIREMENTS INTERSTATE RSA HOLDERS

Job Trainer Australia is approved by Liquor & Gaming NSW to deliver RSA online training in NSW

✔ Competency ID Cards expire every 5 years.

You are required to complete an RSA training course, provided by an approved training provider such as Job Trainer Australia, in order to sell, serve or supply alcohol in NSW.

IIn all states and territories of Australia, it is a legal requirement to hold a RSA certificate. This means that if you are employed in a role that involves the sale, service, or supply of alcohol, you are required to hold a current RSA certificate. This also includes Crowd Control personnel and anyone who provides same-day alcohol delivery. 

The RSA training will equip you with the necessary knowledge and skills to serve alcohol responsibly and safely. 

Please note that it's essential to enrol in the state where you intend to work as the unit of competency has been contextualised and approved for each individual state.

Already have a Competency Card or Interim Certificate? 

Check it's validity :  Competency Card Checker LGNSW

Interstate RSA Holders

From 1 Feb 2023 onwards:  

✔ If a student has completed an approved interstate RSA training course within the previous 5 years from another Australian State or Territory and intends to work temporarily in NSW, they can now do so under the NSW legislation, without the need to undertake the NSW RSA Bridging unit.

✔ When they intend to move permanently to NSW, they must complete the NSW RSA Bridging course and hold an NSW Competency Card to continue working in NSW. 

✔ Refer to the L&GNSW website for more information on the new pathway for interstate RSA workers to work in NSW and the NSW RSA Bridging course offered by L&GNSW.

Why Online?

At last - No downloading or uploading of forms! 

Job Trainer Australia's custom platform is designed to provide a seamless and efficient online learning experience. 

Students can complete the video roleplay online with just one click and there’s no need to download or upload any forms. 

The platform automatically updates your course results, and you can receive feedback from your assessor immediately. This makes the learning process easier, faster and much  more convenient for students.

Job Trainer Australia offers government approved, current and industry relevant courses across the hospitality and retail industries to help you gain a nationally recognised statement of attainment in your area of interest or work. The unit applies to all tourism, hospitality and catering organisations and is valid in all states of Australia and the hospitality, retail and tourism industries

Our inclusive digital environment allows easy, 24/7 access to extensive learning resources giving you the flexibility to adapt your study around your lifestyle.

To support you throughout your studies we provide live chat, FAQ’s, free App , Spotify podcast and so much more.

Unique 

At Job Trainer Australia, we have developed a custom platform that is truly 100% ONLINE - no forms to download, print, complete and scan! A click of a button allows you to complete the Observation checklist online. Results are automatically updated in your course and you’re able to view assessor feedback immediately.

Flexible 

Enjoy the flexibility of online training. Train any time 24/7.  Job Trainer Australia provides an easy to navigate, engaging online portal. Train in your own time, at your own pace, our website offers full flexibility to fit in with your schedule. Stop and start whenever you like, our online platform will remember where you left off.

Secure

Relax, your details are safe with us, our platform has the highest encrypted SSL your details are safe and secure.

Engaging 

Our online platform has been created using the latest technology to enhance your experience. We have developed engaging, interactive content that depict real life events. We will challenge your thinking and provide you with strategies to handle difficult situations.

The online RSA training delivered by Job Trainer Australia has been approved by Liquor & Gaming NSW

It is a legal requirement to hold a RSA certificate in all states and territories of Australia. 

This means that if you are employed in a role that involves the sale, service, or supply of alcohol, you are required to hold a current RSA certificate. 

It applis to all levels of personnel involved in the sale, service, including promotional service and supply of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; delivery services and supplier sales representatives. 

The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

This also includes Crowd Control personnel and anyone who provides same-day alcohol delivery. 

The RSA training will equip you with the necessary knowledge and skills to serve alcohol responsibly and safely. 

By completing the training, you will ensure that you are complying with the legal requirements and contributing to a safer and healthier drinking culture in Australia.

 

Job Trainer Australia is approved by Liquor & Gaming NSW to deliver RSA online training in NSW until 2028

COURSE DETAIL

SITHFAB021 Provide repsonsible service of alcohol 

Training.Gov SITHFAB021

This nationally recognised unit of competency describes the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol

The unit covers the following areas;

✔ Follow the principles of responsible service of alcohol.

✔ Assist customers to drink within appropriate limits.

✔ Assess alcohol affected customers and identify those to whom sale or service must be refused.

✔ Refuse to provide alcohol.

Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. 

This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

ASSESSMENT DETAIL

EVIDENCE GATHERING

Assessment is undertaken using different formats, yet:

✔ All assessments are conducted as open book assessment (this means you can refer to your Learner Guide or review link or any other material during the assessment).

✔ You must read and respond to all questions,

✔ You must complete the task independently, using your own words.

✔ No marks or grades are allocated for assessment tasks. The outcome of the task will be Satisfactory or Not Yet Satisfactory.

✔ Not Yet Satisfactory will be followed up by the assessor with feedback. You must review this and resubmit your assessment considering the feedback.

✔ As you complete the assessment tasks you are demonstrating your knowledge to your trainer and assessor.

Evidence gathering techniques may be achieved from the following:

✔ Skill assessment - Observations (workplace or simulated environment)

✔ Feedback and questions during the program from the trainer

✔ Knowledge Questions such as multi-choice  &  Free Text questions

✔ Video/Photo Authentication

✔ Other – Any student contact. All relevant interactions with the learner, including emails are recorded and may be used to decide on a learner’s competence of the unit.

OVERVIEW  - ASSESSMENT PROCESS

Srudents will be expected to complete the following requirements during the learning and assessment.

Knowledge Evidence

★ Multiple-choice and free text questions

★ Straightforward questions to demonstrate your knowledge

Skills Evidence 

★ Video Roleplay Scenario

This course is delivered online with an offline practical skills demonstration. 

The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Please read the assessment tab for more information on how the assessment works.

Upon successful satisfactory completion of all assessment stages you will be deemed competent and awarded a statement of attainment which can be used towards a nationally recognised training course or qualification.

Assessment stage 1 - Knowledge - Multiple Choice & Free text.

✩ After completion of each of the modules, a multiple-choice & free text assessment is presented.

✩ Each module assessment comprises of a combination of multiple-choice questions such as drag and drop, fill in the missing word. In addition, there are a number of Free Text questions where you will be required to source, read and interpret information and answer in your own words.

✩ All questions must be answered correctly within each module in order to proceed.

✩ Once you have satisfactorily completed Assessment 1 – you will move onto Assessment Stage 2

Assessment Stage 2 – Skills – Video Roleplay Scenario

✩ Assessment Stage 2 is your chance to show off your newly acquired knowledge and skills in a simulated environment. You'll get to practice your responsible serving practices, while also having fun with friends or family members.

✩ The roleplay scenario provided will allow you to apply what you've learned in a real-world situation. You can record your response to the scenario either through your training account or on your phone and upload it to your training account.

✩ Once you've successfully completed Assessment Stage 2, you'll be awarded your Statement of Attainment in SITHFAB021 Provide responsible service of alcohol. This certification can be used to advance your career in the hospitality industry or add to your qualifications for future job opportunities

FEEDBACK AND COMPLETION

✔ Please allow two (2) working days for assessment.

✔ You will be provided with 3 attempts for each assessment question, if you exceed 3 attempts you will be offered feedback. You will be required to review the learning again to reattempt the question.

✔ Feedback from your assessor for the free text questions and video roleplay will be provided through the learner portal. You will be required to review the feedback and modify your response before resubmitting.

✔ Please note - Your work will only be assessed by a JTA assessor upon your submission of your Video Roleplay.

✔ Competency Conversation - if a trainer and assessor needs to clarify any aspect of your submission, they will contact you to discuss.

Once an assessor deemed you as competent for this unit, you will be issued with a Statement of Attainment

COURSE MATERIAL

Job Trainer Australia offers online learning resources required to complete this unit.

Resources can be located via your training account on the Job Trainer Australia Learning Platform.

Job Trainer Australia has been approved by Liquor & Gaming NSW to deliver RSA online training in NSW until 2028.

Equipment you will need to have access to:

You are required to submit one short roleplay video in a simulated hospitality environment (such as a home kitchen bench). You will need a few resources to make the scene look as real as possible, these include:  

★ One other person to interact with playing the role of the customer

★ Glassware – this can be from what you have at home

★ Bottles – This can be any bottle filled with liquid, can be water

★ A bench top – this will depict a bar area. You may wish to use a kitchen table or you may have a bar at home

★ Signage -  we have signs you can print, or feel free to DIY your own sign at home. As long as you can refer to the sign and tell us what it might say i.e. '"I could be fined if I served you more alcohol" and point to the sign and penalty

The Liquor Amendment (Miscellaneous) Regulation 2022 makes it easier for interstate RSA holders to temporarily work in NSW as soon as they arrive which will boost the number of hospitality workers available right across NSW.  

From 1 Feb 2023 onwards:  

If a student has completed an approved interstate RSA training course within the previous 5 years from another Australian State or Territory and intends to work temporarily in NSW, they can now do so under the NSW legislation. When they intend to move permanently to NSW, they must complete the NSW RSA Bridging course and hold an NSW Competency Card to continue working in NSW. 

Refer to the L&GNSW website for more information on the new pathway for interstate RSA workers to work in NSW and the NSW RSA Bridging course offered by L&GNSW.

GET STARTED SUPPORT LANGUAGE, LITERACY, NUMERACY & DIGITAL (LLND) AMOUNT OF TRAINING PROOF OF IDENTIFICATION SYSTEM REQUIREMENTS

Start your training now!

This fully online course can be accessed 24/7 via a interactive, custom designed learning platform with an option to train on the Job Trainer Australia free APP 

You will be able to view and interact with engaging online content moving seamlessly to your straightforward assessment which contains multiple choice, Drag and drop, fill in the missing word and case study questions.

The Observation checklist report is a breeze. All completed 100% online via the Job Trainer Australia custom electronic online checklist report, generated with a click of a button from your online training account.

Steps to Start

✔ Register and pay for the course.

✔ Provide the required information.

✔ Complete your online course material and complete all assessments

✔ Upon successful completion you will be awarded a statement of attainment which can be used towards a nationally recognised training course or qualification.

To speak to our support team call 

☎  1300 020 615 or 

✉ email info@jta.edu.au 

☊ Please note that live chat is only available is only available during normal office hours 0800 – 3pm Mon-Fri.

FAQ's In addition to these support options, our website contains many FAQs, click on the FAQs tab.

This online course is conducted online and requires basic computer skills, reading and writing skills.

As well as the use of technology to complete the assessment requirements. If you are unsure if you have the skills or equipment contact us to discuss your needs before registering.

Still not sure online training is for you? 

As part of the registration process Job Trainer Australia provides a demo which supports students ability to navigate the online platform making your experience more enjoyable.

✔ From the date and time of purchase, you have 12 weeks to complete your course (this includes the Third-Party Evidence Report). 

✔ You can request an extension via our support channels which will provide additional time to complete the training.

✔ Job Trainer Australia encourages you to keep actively involved with your training, we will send you SMS alerts when we detect that you haven’t engaged with your course, we are here to support you to complete your training.

LANGUAGE, LITERACY, NUMERACY & DIGITAL (LLND) REQUIREMENTS FOR THIS COURSE.

The term 'language, literacy, numeracy, and digital' (LLND) refers to core skills, learning, reading, writing, oral communication and numeracy. These core skills are required by an individual completing this unit.

Training providers are responsible for ensuring that learners have the necessary Language, Literacy, Numeracy, and Digital (LLND) competencies for their chosen training program. This involves using assessment tools to evaluate a learner's LLND skills before enrolling them in a course. This helps ensure that learners have the appropriate level of LLND skills needed to succeed in the course, leading to better outcomes and increased confidence.

Job Trainer Australia takes this responsibility seriously and requires all potential learners to complete a short 6-question LLND assessment prior to course enrolment, to help ensure their success in the training course. 

This short assessment is not counted towards the final result, but learners are required to obtain at least 4 out of the 6 questions correct. Any identified skill gaps will prompt Job Trainer Australia to call the learner to discuss further.

By completing this short assessment, learners can be confident that they have the necessary LLND skills to succeed in their chosen course.

To complete this course, you must be able to:

Reading Skills:

Ability to read complex information such as general, regulatory and advisory information issued by local, or state and territory liquor licensing authorities, in-house policies and procedures, and specific provisions of relevant state or territory licensing requirements.

Ability to read a range of identification (ID) and proof of age documents, signage, and warning signs and wording within in-house policies and procedures.

Oral Communication:

Ability to provide information on responsible service of alcohol laws in a way that is easily understandable for customers.

Ability to speak firmly and clearly with intoxicated customers in a manner that de-escalates conflict.

Numeracy Skills:

Ability to calculate volume and number of standard drinks or samples.

Ability to determine a customer's age from date of birth on ID and proof of age documents.

Teamwork Sills:

Ability to share customer information with team members to ensure proper responsible service of alcohol practices within the organisation.

Self-Management:

Ability to deal with hostile or uncooperative customers in a professional manner and in line with organisational procedures.

It is important to ensure that you meet these LLND requirements before enrolling into a course to ensure that you can successfully complete the course requirements.

The amount of training that is provided is described in an amount of time that we anticipate you will reasonably need to undertake this unit.

⏱This course will take 3 minutes to enrol and approximately 6 hours to complete (self-paced). This may vary from person to person, you may wish to take longer, the choice is yours.

✔ From the date and time of purchase, you have 12 weeks to complete your course.

✔ You can request an extension  which will provide additional time to complete the training.

✔ Job Trainer Australia encourages you to keep actively involved with your training, we will send you SMS alerts when we detect that you haven’t engaged with your course, we are here to support you to complete your training.

As part of our verification protocol for online training we need to make sure that the person enrolled is the person completing the training.

Identification

You will be asked to submit your approved ID at the commencement of your training and also in your assessment. Our website is safe and secure. IDs are deleted and purged periodically from our platform. Upload an image of your ID into your secure training account, this will be used to verify you prior to the issuance of a statement of attainment.

Declaration 

You will be required to declare that you are the person completing the training and assessment. The declaration is embedded into your training account and is easy to complete online.

Unique Student Identifier ( USI )

Unique Student Identifier (USI): You need a USI. A USI is your individual education number for life. It also gives you an online record of your VET training undertaken in Australia. Create or verify your USI in your Job Trainer Australia online training account, its easy

To get the most out of your online training, you will need the following:

✔ A valid Email account.

✔ A valid form of identification.

✔ Either a Digital camera / scanner / fax / iPhone or ability to upload documents from your files to your student account.

✔ A reliable internet connection

✔ A reliable Browser. Our platform has been optimised for Chrome

If you are on the device that you are planning to use to complete your training, click on the video below, can you see it? can you hear it?

Videos like this are contained throughout the course learning material.