SITHFAB021 Provide responsible service of alcohol (NSW)

Job Trainer Australia has been approved by Liquor & Gaming NSW to deliver RSA online training on NSW for 2022 and 2023.

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Job Trainer Australia has been approved by Liquor & Gaming NSW to deliver RSA online training in NSW for 2022 and 2023.

It is a legal requirement to hold a RSA certificate in all states and territories of Australia. 

This means that if you are employed in a role that involves the sale, service, or supply of alcohol, you are required to hold a current RSA certificate. This also includes Crowd Control personnel and anyone who provides same-day alcohol delivery. 

The RSA training will equip you with the necessary knowledge and skills to serve alcohol responsibly and safely. 

By completing the training, you will ensure that you are complying with the legal requirements and contributing to a safer and healthier drinking culture in Australia.

Please note that it's essential to enrol in the state where you intend to work as the unit of competency has been contextualised and approved for each individual state.

Already have a Competency Card or Interim Certificate? 

Check it's validity :  Competency Card Checker LGNSW

Interstate RSA Holders

From 1 Feb 2023 onwards:  

If a student has completed an approved interstate RSA training course within the previous 5 years from another Australian State or Territory and intends to work temporarily in NSW, they can now do so under the NSW legislation. When they intend to move permanently to NSW, they must complete the NSW RSA Bridging course and hold an NSW Competency Card to continue working in NSW. 

Refer to the L&GNSW website for more information on the new pathway for interstate RSA workers to work in NSW and the NSW RSA Bridging course offered by L&GNSW.

Why Online?

No downloading or uploading of forms!

Job Trainer Australia's custom platform is designed to provide a seamless and efficient online learning experience. 

With no need to download or upload any forms, students can complete the video roleplay online with just one click. 

The platform automatically updates your course results, and you can receive feedback from your assessor immediately. This makes the learning process faster, easier and more convenient for students.

At Job Trainer Australia, we offer current and relevant courses across the hospitality and retail industries to help you gain a nationally recognised statement of attainment. 

Our inclusive digital environment allows easy, 24/7 access to extensive learning resources, giving you the flexibility to adapt your study around your lifestyle. 

Plus, we provide real-time support through live chat, FAQ's, a free app, and Spotify podcast.

. 100% online platform, no need to download, print, complete or scan forms

. Convenient and flexible training anytime, 24/7 to fit your schedule

. Easy to navigate, engaging online portal with interactive content

. Results are automatically updated and assessor feedback is immediate

. Highest encrypted SSL for secure protection of personal details

The online RSA training delivered by Job Trainer Australia has been approved by Liquor & Gaming NSW

RSA NSW course is mandatory to obtain RSA certification in NSW

Welcome to our online RSA (Responsible Service of Alcohol) course! This course is designed for anyone who works in a licensed venue or is engaged in serving, supplying, or selling alcohol. Whether you work at a festival, pub, restaurant, hotel, winery, as a flight attendant, crowd controller, or in same-day home delivery of alcohol, this course is for you.

Our course includes an offline practical skills demonstration to help you put your knowledge into practice and develop the necessary skills to provide responsible service of alcohol.

The best part? You can complete the course from the comfort of your own home and at your own pace. So whether you're in your pyjamas or your finest attire, you can become a certified RSA professional.

Remember, holding an RSA certificate is not just a good idea, it's the law in Australia. So sign up today and join the ranks of responsible servers across the country.

It's important to note that you will need to complete a refresher of the RSA unit every 3-5 years. To keep up to date with the latest updates that relate to your state, make sure to log into your account regularly.

Don't worry about forgetting your renewal date, we will send you a reminder. Alternatively, you can download the Job Trainer Australia free app to stay updated.

If you're moving to a different state and hold a current RSA certificate, you may only need to complete an online bridging unit. Be sure to check the requirements for your new state to avoid any unnecessary training.

Upon successful completion of the course, you will receive two certificates. 

The first one is an LGNSW Approved Interim certificate that is required to obtain the Competency ID Card in NSW. 

The second certificate is SITHFAB021 Provide responsible service of alcohol, which is a nationally recognized unit of competency.

If you need any assistance or support during the course, please refer to the 'Support' tab for more information.

Job Trainer Australia has been approved by Liquor & Gaming NSW to deliver RSA online training in NSW for 2022 and 2023.


SITHFAB021 Provide repsonsible service of alcohol - Unit Requirements

Get ready to learn how to provide responsible service of alcohol! 

Our engaging course will equip you with the skills and knowledge necessary to sell, serve, or supply alcohol in a responsible manner. Remember, responsible practices must be followed wherever alcohol is involved, including on-site product tastings. 

The unit, SITHFAB021, applies to all workplaces where alcohol is sold, served or supplied, including hospitality venues, liquor outlets, wineries, breweries, and distilleries. 

Join us on this learning journey and let us guide you to success!


This course is tailored for those in the sale, service, and supply of alcohol in licensed premises. It's perfect for food and beverage attendants, packaged liquor salespersons, winery, brewery, and distillery staff, delivery services, and more. 

Even security staff who monitor customer behavior and licensees responsible for RSA management can benefit. You'll learn the knowledge required by state and territory liquor licensing laws for responsible practices


With our online training, you have the freedom to complete assessments at your own pace and access course materials as needed. Each question must be carefully read and answered to ensure a thorough understanding of the topic. 

You will be expected to complete assessments independently to demonstrate your own skills and knowledge. Your performance will be assessed as Satisfactory or Not Yet Satisfactory, with no numerical marks given. If you receive a Not Yet Satisfactory result, you will only need to review and resubmit the incorrect question/s with guidance from an assessor.

Successful completion of assessments will provide proof of your skills and knowledge.


. Multiple-choice and free text questions 

. Free text questions

. Roleplay Scenario - responsible serving practices.


This course is delivered online with an offline practical skills demonstration. 

Our course is designed with you in mind.

The course is divided into small, manageable sections, with multiple-choice quizzes at the end of each section. This approach allows you to focus on one area at a time, master it, and move on to the next section. The quizzes provide feedback to help you understand your progress and identify areas where you may need further work.

Successful completion of all assessments indicates that you have demonstrated competency in the skills and knowledge covered in the course. This can provide credit towards a nationally recognised course or qualification, which can be advantageous for further education or employment opportunities.

Stage 1 Assessment - Knowledge - Multiple Choice & Free text

Get ready to test your knowledge! After each module, you'll face a challenge in the form of an assessment. But don't worry, it's straightforward and designed to help you gauge your understanding.

The assessment consists of different types of questions, such as multiple-choice, drag and drop, fill in the blanks, and free text. So, you'll get to experience a variety of question styles.

If you happen to make a mistake, don't worry! You'll have not one, but two chances to review the material and try again.

Once you've passed Assessment 1, you'll be one step closer to reaching your learning goals.

Stage 2 Assessment – Skills Evidence - Video Upload

Assessment Stage 2 is your chance to show off your newly acquired knowledge and skills in a simulated environment. You'll get to practice your responsible serving practices, while also having fun with friends or family members.

The roleplay scenario provided will allow you to apply what you've learned in a real-world situation. You can record your response to the scenario either through your training account or on your phone and upload it to your training account.

Once you've successfully completed Assessment Stage 2, you'll be awarded your Statement of Attainment in SITHFAB021 Provide responsible service of alcohol. This certification can be used to advance your career in the hospitality industry or add to your qualifications for future job opportunities.


Assessors will review your work after you submit your assessments.

If any of your answers or videos do not meet the benchmark requirements, feedback will be provided. 

Please read the feedback carefully, review the learning material, and resubmit your work. 

You should allow 24 hours for assessment review. If you are marked as satisfactory, you will receive an email notification.


Job Trainer Australia offers learning resources required to complete this unit.

Resources can be located via your training account on the Job Trainer Australia Learning Platform.

Job Trainer Australia has been approved by Liquor & Gaming NSW to deliver RSA online training in NSW for 2022 and 2023.

Equipment you will need to have access to:

You are required to submit one short roleplay video in a simulated hospitality environment (such as a home kitchen bench). You will need a few resources to make the scene look as real as possible, these include: 

  1. One other person to interact with playing the role of the customer
  2. Glassware – this can be from what you have at home
  3. Bottles – This can be any bottle filled with liquid, can be water
  4. A bench top – this will depict a bar area. You may wish to use a kitchen table or you may have a bar at home
  5. Signage -  we have signs you can print, or feel free to DIY your own sign at home. As long as you can refer to the sign and tell us what it might say i.e. '"I could be fined if I served you more alcohol" and point to the sign and penalty

The Liquor Amendment (Miscellaneous) Regulation 2022 makes it easier for interstate RSA holders to temporarily work in NSW as soon as they arrive which will boost the number of hospitality workers available right across NSW.  

From 1 Feb 2023 onwards:  

If a student has completed an approved interstate RSA training course within the previous 5 years from another Australian State or Territory and intends to work temporarily in NSW, they can now do so under the NSW legislation. When they intend to move permanently to NSW, they must complete the NSW RSA Bridging course and hold an NSW Competency Card to continue working in NSW. 

Refer to the L&GNSW website for more information on the new pathway for interstate RSA workers to work in NSW and the NSW RSA Bridging course offered by L&GNSW.


The online course is designed to be flexible and accessible at any time, 24/7.

The learning platform is custom-designed to provide an engaging and interactive experience. 

You will be able to view the online content and move seamlessly to the assessments, which include various types of questions such as multiple choice, drag and drop, fill in the missing word, and case study questions. This will help you to learn and retain the information more effectively.


Step 1: Register and pay for the course: Go to the website of the online course and register yourself for the course. Choose the state in which you intend to work and make the payment for the course.

Step 2: Provide the required information: Once you have registered and paid for the course, you will need to provide the required information. This may include your personal details, contact information, and any other necessary information.

Step 3: Complete your online course material and assessments: Once you have provided the required information, you will be able to access the online course material. Study the material carefully and complete all the assessments that are included. These assessments may include multiple choice, drag and drop, fill in the missing word, and case study questions.

Upon successful completion of the online course and assessments, you will be awarded a statement of attainment.

Remember, it is important to take the online course seriously and dedicate enough time and effort to complete it. Good luck with your training

This online course requires basic computer skills, as well as reading and writing skills to complete the learning and assessment requirements.

If you are unsure whether you have the required skills or equipment, it is recommended that you contact the support team before registering for the course. 

You can speak to the support team by calling 1300 020 615 or emailing Alternatively, you can use the live chat or website support enquiry form to get in touch. 

You may also find the answers to your questions in the Student Handbook, which can be found in the header of the website. 

It is important to ensure that you have the necessary skills and equipment to successfully complete the course.

Please note that live chat is available during hours 9am – 3pm Mon-Fri (WST)

In addition to the support options mentioned earlier, our website also contains many frequently asked questions (FAQs). You can click on the FAQs tab to view them. These FAQs may help to answer any additional questions you have about the online course.

Still not sure online training is for you? 

Job Trainer Australia provides a demo as part of the registration process. Click on the tab System Requirements.

The demo is designed to help individual students navigate the online platform, making your experience more enjoyable. This demo will give you an idea of what to expect from the course and the online learning platform. You can use this demo to assess whether online training is suitable for you.

The online course can be completed at your own pace, and is estimated to take approximately 6 hours to complete.

However, the actual time it takes may vary depending on each individual's learning style and pace. 

It's important to note that you can take as much time as you need to complete the course, as long as it's within the allocated course duration.

 The course is designed to be completed in a self-paced manner, and you can take breaks and resume your learning at any time.

We want to make sure that you get the most out of your training experience with Job Trainer Australia. 

That's why we encourage you to stay engaged with the course materials and assessments, and take advantage of the helpful SMS alerts we provide to keep you on track. Remember, if you have any questions or need additional support, don't hesitate to reach out to your course instructors or the support team. 

We're here to help you every step of the way as you work towards achieving your goals.

To ensure the integrity of our online training program, we verify that the enrolled person is the one completing the training.

ID : To receive your certificate, we need to verify your identity. You'll need to provide a clear copy of a photo ID such as an Australian driver's license, proof-of-age card, or passport. This is a mandatory step in our verification protocol.

Declaration : Before receiving your certificate, you'll need to submit an online acknowledgment confirming that you're the one who completed the training!

USI : Did you know that in order to receive a Statement of Attainment or Certificate from Job Trainer Australia, you need to have a Unique Student Identifier (USI)? 

Don't worry if you don't have one yet - you can easily create or verify your USI through your Job Trainer Australia online training account. ‘

It's an important step to ensure that your qualifications are recognised nationally and to keep track of your training records.

Before you begin your online training, make sure you have all the necessary tools to succeed! 

This includes:

. a valid email account

. a suitable computer or device with a compatible operating system

. a valid form of identification

. a digital camera/scanner/fax/iPhone or ability to upload documents

. a reliable internet connection

. a reliable browser (we recommend Chrome) and

. a video recording device (such as a mobile phone). 

To test if your device is ready, click on the video below and check if you can see and hear it. And don't worry, helpful videos like this are scattered throughout the course material to ensure you have a seamless learning experience.



You must be able to:

Reading Skills:

  • Ability to read complex information such as general, regulatory and advisory information issued by local, or state and territory liquor licensing authorities, in-house policies and procedures, and specific provisions of relevant state or territory licensing requirements.
  • Ability to read a range of identification (ID) and proof of age documents, signage, and warning signs and wording within in-house policies and procedures.

Oral Communication:

  • Ability to provide information on responsible service of alcohol laws in a way that is easily understandable for customers.
  • Ability to speak firmly and clearly with intoxicated customers in a manner that de-escalates conflict.

Numeracy Skills:

  • Ability to calculate volume and number of standard drinks or samples.
  • Ability to determine a customer's age from date of birth on ID and proof of age documents.

Teamwork Sills:

  • Ability to share customer information with team members to ensure proper responsible service of alcohol practices within the organisation.


  • Ability to deal with hostile or uncooperative customers in a professional manner and in line with organisational procedures.

It is important to ensure that you meet these LLND requirements before enrolling into a course to ensure that you can successfully complete the course requirements.