SITHFAB021 Provide responsible service of alcohol

Job Trainer Australia delivers the nationally recognised unit required to serve, sell or supply alcohol in Australia.

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➤ Our RSA course has been approved by the regulator, Liquor Control Victoria ( LCV), making it the official approved online RSA unit for Victoria.  Liquor Control Victoria

➤ It is a legal requirement to hold a RSA certificate in all states and territories of Australia. 

Anyone can enrol in the Job Trainer Australia Responsible Service of Alcohol course (RSA). There are no prerequisites and no prior alcohol service experience or knowledge is required. 

Proper alcohol service training is a state requirement. Whether you're just starting out or are an experienced server, with RSA training you'll be able to:

➤ Meet the state requirement

➤ Attain nationally recognised training

➤ Develop safe alcohol service skills

** Formerly Victorian Gambling and Casino Control Commission (VGCCC) / Victorian Commission for Gambling and Liquor Regulation (VCGLR)  

Nationally Recognised RSA Training

If you are planning on working in Australia serving, selling or supplying alcohol, including security or crowd control, this course is for you.

Job Trainer Australia offers the official course for RSA in Australia - SITHFAB021 Provide responsible service of alcohol.

Industry recognised

Job Trainer Australia is the preferred training organisation for the Retail Drinks Association. We provide online training to many pubs, hotels and various other venues Australia wide.

This unit will provide you with the skills and knowledge required to responsibly participate in the sale, supply or service of alcohol. On completion of this course you will have the skills and knowledge to responsibly sell, serve or supply alcohol.   

Interstate recognised

This nationally recognised unit of competency encompasses Victorian state legislation is valid in all states of Australia and the hospitality, retail and tourism industries. 

What will I receive?

Upon successful completion of the training, you will receive two certificates. 

☆ The first is a nationally recognized statement of attainment in SITHFAB021 Provide responsible service of alcohol unit of competency.

☆ The second is a Liquor Control Victoria (LCV) branded RSA certificate, which is necessary to work in licensed venues in Victoria.


Job Trainer Australia's exclusive online platform eliminates the hassle of downloading, printing, filling out, and scanning forms. 

With this fully online system, updates are automated, and immediate access to course progress and assessor feedback is guaranteed. 

This streamlined approach enhances convenience and efficiency for both learners and assessors.

Job Trainer Australia offers government-approved courses for the hospitality and retail sectors, providing nationally recognised units. 

Our digital platform ensures 24/7 access to resources, live chat support, and a user-friendly interface for seamless learning experiences, eliminating paperwork and offering immediate feedback. 

Students can enjoy flexible learning, interactive content, and the latest technological innovations.



Training.Gov SITHFAB021

Liquor Control Victoria

RSA training is compulsory for individuals engaged in alcohol sales, supply, or service at licensed venues, encompassing various license types. The training aims to equip individuals with the necessary knowledge and skills to advocate for responsible alcohol service and consumption, prioritising customer and staff safety and well-being

Please note that if you are working in Victoria and are subject to mandatory RSA requirements, it is important to complete an approved RSA training course within one month from the date you first sell, offer for sale or serve liquor on a licensed premise.

Upon finishing the initial Victorian RSA course through an LCV-approved RTO, such as Job Trainer Australia, individuals must undertake a complimentary online refresher every three years. 

If under 18, you can still complete RSA training but must wait until reaching 18 to serve, sell, or supply alcohol.



SITHFAB021 Provide repsonsible service of alcohol - Unit Requirements

This nationally recognised unit of competency provides information on the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.

The unit covers the following areas;

➤ Follow the principles of responsible service of alcohol.

➤ Assist customers to drink within appropriate limits.

➤ Assess alcohol affected customers and identify those to whom sale or service must be refused.

➤ Refuse to provide alcohol.

When you enrol in the official Job Trainer Australia Responsible Service of Alcohol (RSA) Course, you have access to everything you need to gain a solid understanding of your legal responsibilities regarding the safe and responsible service of alcohol as well as how to minimise harm. With Job Trainer Australia there are:

➤ No hidden prerequisites

➤ No hidden assessment requirements

➤ No hidden fees or charges

Immediate Start

As soon as you sign up, you have instant access to your course. As the entire training takes around 6 hours, some students sign up and complete the course on the same day. If you prefer to take your time, we allow 3 months to complete the course and you can start and stop as often as you like.



What you need to know about the assessment:

➤ All assessments are conducted as open book assessment (this means you can refer to your Learner Guide, course resources or review link contained in each assessment question.

➤ You must satisfactorily complete all tasks, independently and written answers must be in your own words.

➤ No marks or grades are allocated for assessment tasks. The outcome of the task will be Satisfactory or Not Yet Satisfactory.

➤ In the event of a Not Yet Satisfactory result you will be given feedback and the opportunity to resubmit.


Throughout your training program, a Job Trainer Australia assessor will provide you with consistent assessment feedback via email or direct conversation. 

You can easily engage with your assessor through various support channels like Live Chat, Website inquiries, or by calling our toll-free 1300 number. 

This feedback is designed to support your future learning efforts and maximise your success in the chosen course.

The following methods of assessment will be used for this unit:

➤ Knowledge Questions using multi-choice & short answer

➤ Skill assessment - Observations


Students will be expected to complete the following requirements during the assessment.

Knowledge Evidence

➤ Multiple-choice and short answer

Skills Evidence 

★ Video Scenario which requires student response. 

★ We provide the video roleplay, the customer and the setting.

Each student will undertake a Pre-Enrolment Review or LLND short test before enrolling to help confirm the proposed course is suitable. It will provide valuable information about an individual's existing skills and knowledge, language, literacy, numeracy and digital skills. 

Stage 1 Assessment - Knowledge - Multiple Choice & Free text

➤ Following each of the modules, you are required to complete a multiple-choice & short answer assessment.

➤ Each module assessment comprises of a combination of multiple-choice questions such as drag and drop, fill in the missing word. In addition, there are a number of short answer questions where you will be required to source, read and interpret information and answer in your own words.

➤ All questions must be answered correctly within each module in order to proceed.

➤ Once you have satisfactorily completed Assessment 1 – you will move onto Assessment Stage 2

Stage 2 Assessment – Skills Evidence

➤ You will be provided with a video scenario of a customer requesting the service of alcohol. 

** We provide you with a video roleplay, customer and licensed premises. You are required to video yur response to the customers request

You can record your response to the scenario either through your training account or on your phone and upload it to your training account. 


➤ Please allow up to two (2) working days for feedback or marking of your assessment.

➤ You will be provided with 3 attempts for each assessment question, if you exceed 3 attempts you will be offered feedback. You will be required to review the learning again to reattempt the question.

➤ In the event of a Not Yet Satisfactory result your assessor will provide you with feedback. You are required to review the feedback and resubmit.

➤ Please note - Your work will only be assessed by a JTA assessor upon your submission of your video. Your video will not be used for any other purpose.

➤ Competency Conversation - if a trainer and assessor needs to clarify any aspect of your submission, they will contact you to discuss.

➤ A Statement of Attainment is issued once you have been deemed competent in the unit.


Job Trainer Australia offers online learning resources required to complete this unit.

Resources can be located via your training account on the Job Trainer Australia Learning Platform.

Equipment you will need to have access to:

You are required to submit your response to each video scene provided by Job Trainer Australia.

You will need a few resources to film your video response to the customers requests and beahviour, these include:  

➤ Laptop or PC with webcam and microphone; or

➤ iPhone or similar device

Start your training now with the fully online course offered by Job Trainer Australia. This course provides 24/7 access via an interactive learning platform and also offers training through their free mobile app.

By engaging in this course, you will encounter a range of assessment formats such as multiple choice, drag and drop, fill in the missing word, and case study questions, enhancing your learning experience. 


The course structure follows three simple steps: 

✔ Step 1:  registering and paying for the course

✔ Step 2: providing necessary personal information post-registration, and

✔ Step 3: completing all course materials and assessments. 

Upon successful completion of the online course and assessments, you will be awarded a statement of attainment.

To speak to our support team call 

☎  1300 020 615 or 


Please note that live chat is only available is only available during normal office hours 0800 – 3pm Mon-Fri.

FAQ's In addition to these support options, our website contains many FAQs, click on the FAQs tab.

This online course is conducted online and requires basic computer skills, reading and writing skills.

As well as the use of technology to complete the assessment requirements. If you are unsure if you have the skills or equipment contact us to discuss your needs before registering.

Still not sure online training is for you? 

As part of the registration process Job Trainer Australia provides a demo which supports students ability to navigate the online platform making your experience more enjoyable.

➤ From the date and time of purchase, you have 12 weeks to complete your course.

➤ You can request an extension via our support channels which will provide additional time to complete the training.

➤ Job Trainer Australia encourages you to keep actively involved with your training, we will send you SMS alerts when we detect that you haven’t engaged with your course, we are here to support you to complete your training.


The term 'language, literacy, numeracy, and digital' (LLND) refers to core skills, learning, reading, writing, oral communication and numeracy. These core skills are required by an individual completing this unit.

Training providers are responsible for ensuring that learners have the necessary Language, Literacy, Numeracy, and Digital (LLND) competencies for their chosen training program. This involves using assessment tools to evaluate a learner's LLND skills before enrolling them in a course. This helps ensure that learners have the appropriate level of LLND skills needed to succeed in the course, leading to better outcomes and increased confidence.

Job Trainer Australia takes this responsibility seriously and requires all potential learners to complete a short 6-question LLND assessment prior to course enrolment, to help ensure their success in the training course. 

This short assessment is not counted towards the final result, but learners are required to obtain at least 4 out of the 6 questions correct. Any identified skill gaps will prompt Job Trainer Australia to call the learner to discuss further.

By completing this short assessment, learners can be confident that they have the necessary LLND skills to succeed in their chosen course.

To complete this course, you must be able to:

Reading Skills:

Ability to read complex information such as general, regulatory and advisory information issued by local, or state and territory liquor licensing authorities, in-house policies and procedures, and specific provisions of relevant state or territory licensing requirements.

Ability to read a range of identification (ID) and proof of age documents, signage, and warning signs and wording within in-house policies and procedures.

Oral Communication:

Ability to provide information on responsible service of alcohol laws in a way that is easily understandable for customers.

Ability to speak firmly and clearly with intoxicated customers in a manner that de-escalates conflict.

Numeracy Skills:

Ability to calculate volume and number of standard drinks or samples.

Ability to determine a customer's age from date of birth on ID and proof of age documents.

Teamwork Sills:

Ability to share customer information with team members to ensure proper responsible service of alcohol practices within the organisation.


Ability to deal with hostile or uncooperative customers in a professional manner and in line with organisational procedures.

It is important to ensure that you meet these LLND requirements before enrolling into a course to ensure that you can successfully complete the course requirements.

The amount of training that is provided is described in an amount of time that we anticipate you will reasonably need to undertake this unit.

⏱This course will take 3 minutes to enrol and approximately 6 hours to complete (self-paced). This may vary from person to person, you may wish to take longer, the choice is yours.

➤ From the date and time of purchase, you have 12 weeks to complete your course.

➤ You can request an extension  which will provide additional time to complete the training.

➤ Job Trainer Australia encourages you to keep actively involved with your training, we will send you SMS alerts when we detect that you haven’t engaged with your course, we are here to support you to complete your training.

As part of our verification protocol for online training we need to make sure that the person enrolled is the person completing the training.


You will be asked to submit your approved ID at the commencement of your training and also in your assessment. Our website is safe and secure. IDs are deleted and purged periodically from our platform. Upload an image of your ID into your secure training account, this will be used to verify you prior to the issuance of a statement of attainment.


You will be required to declare that you are the person completing the training and assessment. The declaration is embedded into your training account and is easy to complete online.

Unique Student Identifier ( USI )

Unique Student Identifier (USI): You need a USI. A USI is your individual education number for life. It also gives you an online record of your VET training undertaken in Australia. Create or verify your USI in your Job Trainer Australia online training account, its easy

To get the most out of your online training, you will need the following:

➤ A valid Email account.

➤ A valid form of identification.

➤ Either a Digital camera / scanner / fax / iPhone or ability to upload documents from your files to your student account.

➤ A reliable internet connection

➤ A reliable Browser. Our platform has been optimised for Chrome

If you are on the device that you are planning to use to complete your training, click on the video below, can you see it? can you hear it?

Videos like the one below, are contained throughout the course.