SITHFAB021 Provide responsible service of alcohol

$58.00
Online
Self paced
Nationally Recognised Training

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DESCRIPTION ELIGIBILITY COURSE AND ASSESSMENT DETAILS STUDENT REQUIREMENTS

If you want to work in the sale, service or supply of alcohol in Victoria, you MUST have a valid, nationally recognised Statement of Attainment in SITHFAB021 – Provide Responsible Service of Alcohol. Our Victoria RSA course is nationally accredited and is delivered completely online.

➤ Our RSA course has been approved by the regulator, Liquor Control Victoria ( LCV), making it the official approved online RSA unit for Victoria. Liquor Control Victoria

➤ It is a legal requirement to hold a RSA certificate in all states and territories of Australia.

Anyone can enrol in the Job Trainer Australia Responsible Service of Alcohol course (RSA). There are no prerequisites and no prior alcohol service experience or knowledge is required.

Proper alcohol service training is a state requirement. Whether you're just starting out or are an experienced server, with RSA training you'll be able to:

➤ Meet the state requirement

➤ Attain nationally recognised training

➤ Develop safe alcohol service skills

** Formerly Victorian Gambling and Casino Control Commission (VGCCC) / Victorian Commission for Gambling and Liquor Regulation (VCGLR)

Nationally Recognised RSA Training

If you are planning on working in Australia serving, selling or supplying alcohol, including security or crowd control, this course is for you.

Job Trainer Australia offers the official course for RSA in Australia - SITHFAB021 Provide responsible service of alcohol.

Industry recognised

Job Trainer Australia is the preferred training organisation for the Retail Drinks Association. We provide online training to many pubs, hotels and various other venues Australia wide.

This unit will provide you with the skills and knowledge required to responsibly participate in the sale, supply or service of alcohol. On completion of this course you will have the skills and knowledge to responsibly sell, serve or supply alcohol.

Interstate recognised

This nationally recognised unit of competency encompasses Victorian state legislation is valid in all states of Australia and the hospitality, retail and tourism industries.

What will I receive?

Upon successful completion of the training, you will receive two certificates.

☆ The first is a nationally recognized statement of attainment in SITHFAB021 Provide responsible service of alcohol unit of competency.

☆ The second is a Liquor Control Victoria (LCV) branded RSA certificate, which is necessary to work in licensed venues in Victoria.

ONLINE TRAINING

Job Trainer Australia's exclusive online platform eliminates the hassle of downloading, printing, filling out, and scanning forms.

With this fully online system, updates are automated, and immediate access to course progress and assessor feedback is guaranteed.

This streamlined approach enhances convenience and efficiency for both learners and assessors.

Job Trainer Australia offers government-approved courses for the hospitality and retail sectors, providing nationally recognised units.

Our digital platform ensures 24/7 access to resources, live chat support, and a user-friendly interface for seamless learning experiences, eliminating paperwork and offering immediate feedback.

Students can enjoy flexible learning, interactive content, and the latest technological innovations.

Training.Gov SITHFAB021

Liquor Control Victoria

RSA training is compulsory for individuals engaged in alcohol sales, supply, or service at licensed venues, encompassing various license types. The training aims to equip individuals with the necessary knowledge and skills to advocate for responsible alcohol service and consumption, prioritising customer and staff safety and well-being

Please note that if you are working in Victoria and are subject to mandatory RSA requirements, it is important to complete an approved RSA training course within one month from the date you first sell, offer for sale or serve liquor on a licensed premise.

Upon finishing the initial Victorian RSA course through an LCV-approved RTO, such as Job Trainer Australia, individuals must undertake a complimentary online refresher every three years.

If under 18, you can still complete RSA training but must wait until reaching 18 to serve, sell, or supply alcohol.

COURSE DETAIL

SITHFAB021 Provide repsonsible service of alcohol - Unit Requirements

This nationally recognised unit of competency provides information on the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.

The unit covers the following areas;

➤ Follow the principles of responsible service of alcohol.

➤ Assist customers to drink within appropriate limits.

➤ Assess alcohol affected customers and identify those to whom sale or service must be refused.

➤ Refuse to provide alcohol.

ASSESSMENT DETAIL

Assessment involves various formats and criteria:

1. Assessments are open book, allowing reference to guides or materials during the task .
2. Participants must independently respond to all questions in their own words.
3. Evaluation is based on a Satisfactory or Not Yet Satisfactory outcome, with feedback provided.
4. Tasks are completed to demonstrate knowledge to trainers and assessors

Evidence gathering includes various techniques:

➤ Knowledge assessment involving multi-choice and free text questions.
➤ Free text questions for applying learned skills and knowledge.
➤ Video or photo verification and verbal questions.
➤ Recording all interactions with students for assessing competence effectively

ASSESSMENT PROCESS

✩ Multiple-choice: Demonstrate your knowledge through straightforward questions.

✩ Free text questions: Apply what you have learned and provide information on how you will apply your skills and knowledge to the management of licensed premises.

✩ Video scenario: requires student to respond to customer request.

The assessment process aims to ensure that you have acquired the necessary knowledge and skills to safely provide responsible service of alochol.

ASSESSMENT FEEDBACK

Job Trainer Australia assessors offer consistent assessment feedback via email, direct conversation, and various support channels like Live Chat and Website inquiries to aid your learning journey and enhance course success. This feedback mechanism is designed to optimise your learning outcomes.

Before enrolling, each student must undergo a online short Pre-Enrolment Review or LLND test to assess course suitability, evaluating skills in existing knowledge, language, literacy, numeracy, and digital proficiency.

COMPLETION

Upon completion of assessments, feedback, and resubmissions, your work will be evaluated within a standard timeframe of two business days.

➤ Expect up to three attempts per question, with additional guidance provided upon surpassing this limit.

➤ Feedback on free text responses and video verification will be accessible through your training account for review and adjustment before resubmission.

➤ Following Video submission, work is assessed solely by a JTA assessor, who may engage in a Competency Conversation if required.

➤ Successful completion results in the issuance of a Statement of Attainment

RESOURCES REQUIRED BY YOU:

To excel in your training, ensure you have the following essential resources:

➤ Reliable Internet Connection: A stable internet connection is crucial to undertake online training.

➤ Mobile Phone Device: Useful for recording your final declaration or you may choose to train on the Job Trainer Australia free App.

RESOURCES PROVIDED BY JOB TRAINER AUSTRALIA:

Job Trainer Australia is committed to supporting your learning journey by supplying the following resources:

➤ Course Materials: Access comprehensive learning materials curated to enhance your skills in writing and marketing. These documents could include study guides, reference materials, and templates to guide your learning.

➤ Educational Videos: Engage with informative videos that offer insights into industry best practices, case studies, and practical demonstrations to deepen your understanding of key concepts.

➤ Assessments: Gauge your progress and knowledge retention through assessments designed to test your comprehension.

➤ Support Services: Benefit from additional support services such as mentoring, Q&A sessions, and online forums to address any queries or challenges you encounter during the course.

By leveraging these resources provided by Job Trainer Australia and ensuring you have a reliable internet connection along with a mobile phone, you'll be well-equipped to succeed in your training.

GET STARTED SUPPORT LANGUAGE, LITERACY, NUMERACY & DIGITAL (LLND) AMOUNT OF TRAINING PROOF OF IDENTIFICATION SYSTEM REQUIREMENTS

Start your training now with the fully online course offered by Job Trainer Australia. This course provides 24/7 access via an interactive learning platform and also offers training through their free mobile app.

By engaging in this course, you will encounter a range of assessment formats such as multiple choice, drag and drop, fill in the missing word, and case study questions, enhancing your learning experience.

3 EASY STEPS TO START

The course structure follows three simple steps:

✔ Step 1: registering and paying for the course

✔ Step 2: providing necessary personal information post-registration, and

✔ Step 3: completing all course materials and assessments.

Upon successful completion of the online course and assessments, you will be awarded a statement of attainment.

To speak to our support team call

☎ 1300 020 615 or

✉ email info@jta.edu.au

☊ Please note that live chat is only available is only available during normal office hours 0800 – 3pm Mon-Fri.

FAQ's In addition to these support options, our website contains many FAQs, click on the FAQs tab.

This online course is conducted online and requires basic computer skills, reading and writing skills.

As well as the use of technology to complete the assessment requirements. If you are unsure if you have the skills or equipment contact us to discuss your needs before registering.

Still not sure online training is for you?

As part of the registration process Job Trainer Australia provides a demo which supports students ability to navigate the online platform making your experience more enjoyable.

➤ From the date and time of purchase, you have 12 weeks to complete your course.

➤ You can request an extension via our support channels which will provide additional time to complete the training.

➤ Job Trainer Australia encourages you to keep actively involved with your training, we will send you SMS alerts when we detect that you haven’t engaged with your course, we are here to support you to complete your training.

LANGUAGE, LITERACY, NUMERACY & DIGITAL (LLND) REQUIREMENTS FOR THIS COURSE.

The term 'language, literacy, numeracy, and digital' (LLND) refers to core skills, learning, reading, writing, oral communication and numeracy. These core skills are required by an individual completing this unit.

Training providers are responsible for ensuring that learners have the necessary Language, Literacy, Numeracy, and Digital (LLND) competencies for their chosen training program. This involves using assessment tools to evaluate a learner's LLND skills before enrolling them in a course. This helps ensure that learners have the appropriate level of LLND skills needed to succeed in the course, leading to better outcomes and increased confidence.

Job Trainer Australia takes this responsibility seriously and requires all potential learners to complete a short 6-question LLND assessment prior to course enrolment, to help ensure their success in the training course.

This short assessment is not counted towards the final result, but learners are required to obtain at least 4 out of the 6 questions correct. Any identified skill gaps will prompt Job Trainer Australia to call the learner to discuss further.

By completing this short assessment, learners can be confident that they have the necessary LLND skills to succeed in their chosen course.

To complete this course, you must be able to:

Reading Skills:

Ability to read complex information such as general, regulatory and advisory information issued by local, or state and territory liquor licensing authorities, in-house policies and procedures, and specific provisions of relevant state or territory licensing requirements.

Ability to read a range of identification (ID) and proof of age documents, signage, and warning signs and wording within in-house policies and procedures.

Oral Communication:

Ability to provide information on responsible service of alcohol laws in a way that is easily understandable for customers.

Ability to speak firmly and clearly with intoxicated customers in a manner that de-escalates conflict.

Numeracy Skills:

Ability to calculate volume and number of standard drinks or samples.

Ability to determine a customer's age from date of birth on ID and proof of age documents.

Teamwork Sills:

Ability to share customer information with team members to ensure proper responsible service of alcohol practices within the organisation.

Self-Management:

Ability to deal with hostile or uncooperative customers in a professional manner and in line with organisational procedures.

It is important to ensure that you meet these LLND requirements before enrolling into a course to ensure that you can successfully complete the course requirements.

The amount of training that is provided is described in an amount of time that we anticipate you will reasonably need to undertake this unit.

⏱This course will take 3 minutes to enrol and approximately 6 hours to complete (self-paced). This may vary from person to person, you may wish to take longer, the choice is yours.

➤ From the date and time of purchase, you have 12 weeks to complete your course.

➤ You can request an extension which will provide additional time to complete the training.

As part of our verification protocol for online training we need to make sure that the person enrolled is the person completing the training.

Identification

You will be asked to submit your approved ID at the commencement of your training and also in your assessment. Our website is safe and secure. IDs are deleted and purged periodically from our platform. Upload an image of your ID into your secure training account, this will be used to verify you prior to the issuance of a statement of attainment.

Declaration

You will be required to declare that you are the person completing the training and assessment. The declaration is embedded into your training account and is easy to complete online.

Unique Student Identifier ( USI )

Unique Student Identifier (USI): You need a USI. A USI is your individual education number for life. It also gives you an online record of your VET training undertaken in Australia. Create or verify your USI in your Job Trainer Australia online training account, its easy

To maximise the benefits of your online training experience, ensure you have the following essentials at your disposal:

➤ An active and valid email account.
➤ A form of identification that is current and valid.
➤ Access to a digital camera, scanner, fax machine, iPhone, or the capability to upload documents directly from your files to your student account.
➤ A stable and dependable internet connection.
➤ A reliable web browser, preferably optimized for Chrome as our platform functions best on this browser.

If you are using the device intended for your training, click on the video below. Can you see the video clearly? Is the audio playing correctly?

Throughout the course, videos similar to the one below will be integrated to enhance your learning experience.