Frequently Asked Questions

We offer a fun and informative approved ONLINE RSA course that will provide you with the knowledge and skills to obtain a NSW RSA certificate, allowing you to apply for your RSA photo card. The course is online and self paced, it can be completed in one day, so it is easy to fit the RSA course into your schedule.

RSA Online NSW

In NSW an interim certificate allows you to work for 90 days from the date the course was completed. If you wish to continue working in the liquor and gaming industry, you need to apply for an RSA competency card. An RSA competency card allows you to work lawfully in the liquor and gaming industry.

RSA Online NSW

https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/getting-trained/find-an-approved-training-provider  

This is a 100% online course approved by The Office Liquor & Gaming NSW. If you already hold an RSA certificate from a state other than NSW, good news! You may only be required to complete the NSW RSA Bridging course offered by the Office of Liquor & Gaming NSW. Click here to learn more. Pathway for interstate RSA holders to work in NSW

https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/getting-trained/find-an-approved-training-provider 

Yes – QLD, WA, SA, NT, ACT and TAS. It can also be used to obtain your free online bridging unit for Victoria.

NSW RSA a different course and price apply as there is the inclusion of the government Competency ID card. 

You will be issued two certificates for the RSA NSW course, first is the Interim certificate valid NSW and can be used immediately, also required to obtain your Competency ID card. You will also receive a national statment of attainment which can be useed in all other states.

RSA Online NSW

https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/getting-trained/find-an-approved-training-provider 

Your card will be valid for up to 5 years after finishing the course. You just need to remember that you will need to take a refresher course before your card expires.

RSA Online NSW

https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/getting-trained/find-an-approved-training-provider 

Why is the NSW online RSA so much more expensive than all other states? Unlike other states & territories, NSW requires a photo ID card to be issued - and sets the price. Our price includes this significant government charge for the production of this ID card.

RSA Online NSW

https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/getting-trained/find-an-approved-training-provider 

The official NSW Responsible Service of Alcohol course, approved by the Department of Liquor and Gaming NSW (L&G NSW), is now conveniently available through online learning. You can access the training anytime, from anywhere, and it's much more affordable at just $143. The fee includes all government fees and your Competency Card ID, no more to pay!

https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/getting-trained/find-an-approved-training-provider 

Under 18 years old? and would like to obtain your Responsible Service of alcohol certificate? You can!

Keep in mind though that you cannot work in a licensed premises until you turn 18 years old, however in some states there are exceptions for people who are only sixteen, please call 1 3 00 020 615 if you require further information

CALL 1300 020 615

EMAIL INFO@JTA.EDU.AU 

To sell, serve or supply alcohol in NSW, you must complete an RSA training course provided by an approved training provider such as Job Trainer Australia.

RSA Online NSW

https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/getting-trained/find-an-approved-training-provider 

If you are new to the liquor industry or your RSA competency training took place more than five years ago, you need to complete a full training course.

Liquor & Gaming NSW Approved 2023-2028

Until recently it was not possible to do your RSA course online in NSW. However, Job Trainer Australia has been approved by Liquor & Gaming NSW to deliver the RSA Course Online for NSW in 2023-2028. We have made it simple to complete and submit. We even provide a free tarining App!

RSA Online NSW

CALL 1300 020 615

EMAIL INFO@JTA.EDU.AU 

The "APPROVED MANAGER COURSE WA" refers to the mandatory training for all licensees and unrestricted Approved Managers who wish to work in Western Australia. This course is designed to ensure that managers are equipped with the necessary knowledge and skills to manage licensed premises effectively.

The course, known as MLP1 (MLPCA001), can be completed online through various training providers such as Job Trainer Australia. It is essential to note that this course is a requirement for working as an approved manager in Western Australia.

When it comes to the RSA course, the exact requirements may vary, so it's recommended to check with training providers like Job Trainer Australia or the Department of Local Government, Sport and Cultural Industries for the most accurate information

APPROVED MANAGER APPLICATION GUIDE

*Please be aware that the fee to issue the card is not a Job Trainer Australia Fee is a DLGSC Fee

This is a simple guide on how to lodge your application to become an approved manager or licensee in Western Australia .

Once you have successfully completed this unit, you will receive a Statement of Attainment. This is your first step to becoming an Approved Manager. 

You will also be required to obtain a national police clearance certificate; this can be done online. Please remember the police clearance cannot be more than 3 months old. 

Once you have these documents you will need to head to Department of Local Government Sport and Cultural Industries to complete the online application form.

Once it has been completed, print it out. Take all 3 documents to Australia Post and submit along with the Approved Manager 'Red Card' government fee.

It is worth noting, that the day you submit your application at Australia Post you are considered an Approved Manager. There is no need to wait for your "red card" to come via mail. simply retain your Australia Post receipt as evidence. 

We will provide this video at the end of your course, to refresh your memory. It can also be found under our FAQ's within your training account or on the main page of the Job Trainer Australia Website.

https://www.dlgsc.wa.gov.au/racing-gaming-and-liquor/liquor/training/registered-training-organisations#52735WA 

If you want to be employed at a licensed premises to sell, supply or serve liquor, you need to complete the nationally accredited Responsible Service of Alcohol (RSA) course. You need to successfully complete this course within 28 days of employment. A copy of your RSA certificate must be provided to your employer.

At this time you cannot apply for an unrestricted approved manager card as the existing approved providers presenting the Course in Management of Licensed Premises are not registered with CRICOS.  

https://www.dlgsc.wa.gov.au/racing-gaming-and-liquor/liquor/training/registered-training-organisations#52735WA 

CALL 1300 020 615

EMAIL INFO@JTA.EDU.AU 

A person less than 18 years of age may work in an adult only area if they are not supplying liquor to patrons. 

In the ACT, the licensee or permit holder commits an offence if they employ a person less than 18 years of age and that person supplies liquor and the liquor is supplied in an adult only area of the licensed or permitted premises.

A person less than 18 years of age may serve liquor to patrons who are not in an adult only area such as with a meal in a restaurant if the restaurant is not in an adult only area.

Yes! Job Trainer Australia is a Registered Training Organisation, approved by the Australia Skills Quality Authority (ASQA) Code 45742

Look us up on Training.gov https://training.gov.au/Organisation/Details/45742 

 RTO Code 45742

CALL 1300 020 615

EMAIL INFO@JTA.EDU.AU 

The answer is YES! 

Job Trainer Australia is approved by the Australian Skills Quality Authority as a Registered Training Organisation, Job Trainer Australia's Approval Code is 45742

 https://training.gov.au/Organisation/Details/?id=45742 

We offer Nationally Recognised training, in addition we also offer non-accredited courses which will assist you in professional development and may enhance your workplace skills. 

Always look out for the Nationally Recognised Training logo, shown to the right of me. This will give you confidence you are training with a verified training provider.

Be wary of organisations that don't confirm their credentials.

Yes all of our courses are approved by each state and territory regulator. Clink any of the links to view each peage for each state, you will see Job Trainer Australia!

➤ Victoria - Liquor Control Victoria (LCV) Liquor Control Victoria ( LCV )

https://www.vic.gov.au/approved-training-providers 

➤ NSW - LGNSW Approved

https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/getting-trained/responsible-service-of-alcohol-rsa#rsa 

➤ Western Australia - DLGSC - Department Local Government Sport and Cultural Industries

https://www.dlgsc.wa.gov.au/racing-gaming-and-liquor/liquor/training/registered-training-organisations 

➤ Australian Capital Territory - https://www.accesscanberra.act.gov.au/business-and-work/hospitality-liquor-and-gaming 

➤ Northern Territory - TGA - Training.gov.au

https://nt.gov.au/industry/hospitality/rules-for-serving-alcohol/serve-alcohol-responsibly 

➤ South Australia - CBS South Australia

https://www.cbs.sa.gov.au/sections/LGL/RSA-approved-providers 

➤ Queensland - TGA - Training.gov.au

https://www.business.qld.gov.au/industries/hospitality-tourism-sport/liquor-gaming/liquor/training/rsa/certification 

➤ Tasmania - Liquor and Gaming - Department of Treasury and Finance Tasmania

https://www.treasury.tas.gov.au/liquor-and-gaming/liquor/responsible-service-of-alcohol 

➤ 52863WA Course in Management of Licensed Premises - DLGSC - Department Local Government Sport and Cultural Industries

https://www.dlgsc.wa.gov.au/racing-gaming-and-liquor/liquor/training/registered-training-organisations 

➤ SITXFSA005 Use hygienic practices for food safety TGA - Training.gov.au

➤ SITXFSA006 Participate in safe food handling practices TGA - Training.gov.au

https://www.foodauthority.nsw.gov.au/retail/fss-food-safety-supervisors/training-organisations 

➤ SIRRFSA001 Handle food safely in a retail environment TGA - Training.gov.au

https://www.foodauthority.nsw.gov.au/retail/fss-food-safety-supervisors/training-organisations 

🎉 Exciting news! Our amazing industry partner, Retail Drinks Australia, has developed a fantastic presentation showcasing the value of partnering with Job Trainer Australia.

This collaboration not only enhances training and professional development for business owners and their staff but also ensures that Job Trainer Australia is making a positive impact on the lives of thousands of young Australians through its partnership with Bully Zero, a national anti-bullying charity.

👏 A huge shoutout to the incredible team at Retail Drinks Australia for your relentless dedication to supporting business owners, staff, and the industry as a whole! 💪 hashtag#TrainingMatters hashtag#JobTrainerAustralia hashtag#BullyZero hashtag#RetailDrinksAustralia

https://www.retaildrinks.org.au/ 

CALL 1300 020 615

EMAIL INFO@JTA.EDU.AU 

If you own or manage a food business in Australia, you are probably aware that a new stricter food standard came into effect on December 8, 2023. Standard 3.2.2A, is a new food safety standard that aims to improve food safety and support consumer confidence.

There are three food safety management tools in the new standard. 

1. food safety supervisor or FSS training which is provided by Job Trainer Australia. 

2. food handler training also provided by Job Trainer Australia, and 

3. the substantiation of critical food safety controls evidence tool.

What must you do to comply with this new standard? 

Every business is different, Standard 3.2.2A has different requirements for different types of food-related activities. The following checklist is a good place to start. 

Firstly, Determine if the Standard applies to you, and which category your business falls in-to. 

Review your starf's qualifications. Who needs to train or be re-trained. 

Make sure you have a Food Safety Supervisor in every venue as required. 

Get your current Food Safety Supervisors and food handlers certified, or make sure their accreditations are up to date. 

We are here to help you and your business. Contact us if you require more information 1300 020 615

This will depend on a few factors such as:

➤ What state you intend to work in

➤ What type of food you will be serving

➤ What type of food business you intend to be working in or own.

Generally most licensable food businesses will require a Food Safety Supervisor if they serve:

➤ Potentially hazardous food

➤ Ready-to-eat food

➤ Food not sold or served in its original packaging

Please check with your state or local council for requirements, or call us, we will be happy to guide you in the right direction

The time when people can buy alcohol will change depending on the state or territory.
➤ In WA, taverns, hotels and clubs can generally open from 12pm to midnight, but specific times may depend on the type of liquor license a business holds.
➤ In Victoria, people can buy alcohol in restaurants, cafes, pubs and bottle shops from 12pm until 1am.
➤ In NSW, pubs, clubs, small bars, restaurants and cafes can sell alcohol from 1pm, if those are part of their normal trading hours.
➤ The NT and Queensland have altered rules for April 25, in Tasmania, people are allowed to buy alcohol at a liquor licensed or liquor-permit-granted shop that mainly sells alcohol.
➤ In the ACT and South Australia there are no specific Anzac Day alcohol restrictions.

What is a USI?

Remember at Job Trainer Australia, you can provide your USI at the beginning or end of your training, however it is required so that we can issue your certificate.

You can create or verify your USI on the Job Trainer Australia Training App or you may choose to obtain your USI directly with USI.GOV by following the steps shown in the video below:

Planning to study in Australia but have not arrived yet

If you are an international student planning to study in Australia but are not in the country yet, you can create a USI when you arrive. 

You can complete all steps of your training and assessment, however we will not be able to issue your certificate until you have arrived in Australia as you cannot create a USI until you have passed Australian customs.

International students need their non-Australian passport and their Australian visa to create a USI once they are in Australia.

CALL 1300 020 615

EMAIL INFO@JTA.EDU.AU 

CALL 1300 020 615

EMAIL INFO@JTA.EDU.AU 

CALL 1300 020 615

EMAIL INFO@JTA.EDU.AU 

CALL 1300 020 615

EMAIL INFO@JTA.EDU.AU 

CALL 1300 020 615

EMAIL INFO@JTA.EDU.AU 

STUDENT TERMS AND CONDITIONS 2023

CALL 1300 020 615

EMAIL INFO@JTA.EDU.AU 

Student Terms and Conditions. 

CALL 1300 020 615

EMAIL INFO@JTA.EDU.AU 

CALL 1300 020 615

EMAIL INFO@JTA.EDU.AU 

CALL 1300 020 615

EMAIL INFO@JTA.EDU.AU 

We offer many courses. 

All government approved and nationally recognised with the exception of our Micro Credential courses, which are short certification courses that allow you to learn new professional skills in a short amount of time, usually around 1 hour in duration.

The Hospitality Concierge is a new ‘one stop shop’ for hospitality businesses to find out more about the new liquor licence reforms and to help your business benefit from new initiatives that reduce red tape and support the 24-hour economy. 

The Hospitality Concierge is one of the many ways the NSW Government is supporting the hospitality sector in bouncing back from COVID-19 and encouraging more diverse entertainment options. To contact the Hospitality Concierge, simply book a call using the form at https://www.liquorandgaming.nsw.gov.au 

https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/getting-trained/find-an-approved-training-provider 

RSA certificates can be obtained online through various platforms that offer Responsible Service of Alcohol (RSA) courses. These courses are designed to be user-friendly and compatible with various devices, such as phones, tablets, laptops, and desktop computers.

The courses are typically interactive and self-paced, allowing you to study at your convenience. After completing the course, you will receive an RSA certificate that is valid in the respective state or region

Pricing for these online RSA courses varies, although some platforms offer competitive pricing. 

The answer is YES. Job Trainer Australia is a legitimate Goverenment Registered Training Organisation (RTO).

Job Trainer Australia is approved by Australian Quality Skills Authority to deliver vocational units for which it is registered as shown on Training.gov. TGA - Training.gov.au

RTO Code 45742

The answer is YES. Job Trainer Australia is a legitimate Goverenment Registered Training Organisation (RTO).

Job Trainer Australia is approved by Australian Quality Skills Authority to deliver vocational units for which it is registered as shown on Training.gov. TGA - Training.gov.au

RTO Code 45742

Job Trainer Australia issues the NSW Interim certificate once DAILY (Mon- Fri) for all successful applicants who have passed their assessment & provided their required documentation.

Yes.

The approved online accredited RSA unit - SITHFAB021 (previously SITHFAB002) - Responsible service of alcohol.

Please be sure to choose the RSA unit applicable to the state in which you intend to work. Some states have different requirements, and these are addressed in each specific State or Territory unit.

A person who undertakes the RSA NSW Online course with JTA and who successfully completes their training, and has been assessed as having passed, will receive their L&G NSW approved Interim certificate the same day.

Please allow two (2) business days after submission for your work to be assessed.

* Please note certificates are only issued once a day.

Yes! We are approved by L&G NSW to deliver the RSA Online Unit

Generally Yes, if you have a nationally recognised statement of attainment issued in the last 5 Years, you have the option to undertake the L&G NSW Bridging course, hoever this may only be required if you intend to permamnetly reside in NSW, if you are a temprary visitor to NSW then you will not be required to undertake theBridging unit. Contact NSW. Have a look at - this link

If you already hold a NSW RSA interim certificate or competency ID card that is due to expire then you are only required to complete the RSA NSW Online refresher course - click here

If you have NEVER completed a RSA NSW course previously then you will be required to complete the full RSA NSW course.

If you have a national statement of attainment for RSA completed within the last 5 years in another state or territory, then you need only complete the RSA NSW Online Bridging course. This is done directly with NSW L&G

** Please note, refunds will not be provided if you already have an existing NSW RSA Interim certificate or Competency ID card and you have chosen to complete the course again.

This information can be found at - https://www.liquorandgaming.nsw.gov.au/ 

If you are not sure please go directly to NSW Liquor and Gaming

Yes, you are eligible to work in NSW if your QLD RSA certificate is less than 5 years old, unless you move permanently to NSW. However, voluntarily completing the online RSA bridging course offered by Liquor & Gaming NSW will help you understand your obligations under the NSW liquor laws when working in NSW.

We do ask you to check this information with NSW L&G as your circumstances may be different: https://www.liquorandgaming.nsw.gov.au/contact-us 

You must complete the RSA bridging course and hold a competency card to work in NSW if -
1.  you have moved PERMANENTLY to NSW from another State or Territory, and
2. you want to sell, serve or supply alcohol in NSW, and
3. you have completed an approved interstate RSA course. 

No. You must complete the NSW RSA Refresher directly through Liquor and Gaming NSW only - LINK 

If you review the email sent to you, there are 2 attachments. 

The attachment titled with numbers is your Statement of Attainment. The second attachment with your name on it, is the VICTORIA specific Certificate. 

Your employer needs this for you to legally work in Victoria. If this is not attached then please contact Job Trainer Australia immediately.

No. The National RSA Statement of Attainment (SOA) Job Trainer Australia delivers, covers all states however if you wish to work in NSW or VIC, you do have to do a Bridging course to gap the specific state requirements

During the recertification process, you will need to provide evidence of obtaining your RSA at the start of your training. 

The Refresher certificate or Statement of Attainment should not issued more than 3 years ago. 

Access Canberra have asked us to make sure all those doing the refresher course have a current RSA. If not, then the full ACT RSA must be completed.

Your Interim Certificate serves 2 purposes; 

1. From the date of issue, it allows you to work for up to 3 months without having a competency card. 

2. It is valid for 5 years (from the date of issue) to go into a NSW Service Centre and apply for your Competency Card. 

If you have not applied for your Competency Card and your Interim Certificate has passed the 5 year period, you will need to complete the full NSW RSA course.

If you completed your RSA for VIC within the last 3 years, you must apply to complete the RSA Refresher Course directly through the Victroian Government Agency here - LINK 

VGCCC is now Liquor Control Victoria (LCV).

If you check the original email that was sent to you named "Your Certificate" there are 2 attachments.

The second attachment is the VIC specific Certificate of Completion

Job Trainer Australia is registered with Liquor Control Victoria (formally VGCCC) to deliver the Victorian RSA and Issue the Victorian RSA Certificate

All Training Organisations delivering the NSW RSA must be registered with NSW Liquor and Gaming.

Job Trainer Australia is registered with L&G NSW and therefore authorised to deliver the NSW RSA