SITHFAB021 Provide responsible service of alcohol

Job Trainer Australia delivers the nationally recognised unit required to serve, sell or supply alcohol in Australia.

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➤ Our RSA course has been approved by the Department of Treasury and Finance, making it the official online RSA unit for Tasmania.

➤ If you have been employed less than 3 months, you must be either doing a course, or formally enrolled in a course to be held within those first 3 months.

➤ In Tasmania, RSA Certificates do not expire.

➤  It is a legal requirement to hold a RSA certificate in all states and territories of Australia. 

Anyone can enrol in the Job Trainer Australia Responsible Service of Alcohol course (RSA). There are no prerequisites and no prior alcohol service experience or knowledge is required. 

Proper alcohol service training is a state requirement. Whether you're just starting out or are an experienced server, with RSA training you'll be able to:

✔ Meet the state requirement

✔ Attain nationally recognised training

✔ Develop safe alcohol service skills


Job Trainer Australia's exclusive online platform eliminates the hassle of downloading, printing, filling out, and scanning forms. 

With this fully online system, updates are automated, and immediate access to course progress and assessor feedback is guaranteed. 

This streamlined approach enhances convenience and efficiency for both learners and assessors.

Job Trainer Australia offers government-approved courses for the hospitality and retail sectors, providing nationally recognised units. 

Our digital platform ensures 24/7 access to resources, live chat support, and a user-friendly interface for seamless learning experiences, eliminating paperwork and offering immediate feedback. 

Students can enjoy flexible learning, interactive content, and the latest technological innovations.


RSA training is a mandated Australia wide and is required for all individuals engaged in the sale, supply, or service of alcohol within licensed venues.

This requirement applies to a broad spectrum of licenses, including general, on-premises, late-night, and packaged liquor licenses.

The primary goal of RSA training is to equip participants with the requisite knowledge and competencies to advocate for responsible alcohol service and consumption. Furthermore, it aims to safeguard the well-being and safety of both patrons and staff members.


The scope of this unit encompasses individuals at every level engaged in the sale, service, promotional assistance, and provision of alcohol within licensed establishments.

Personnel involved in alcohol sales or service span a variety of roles, such as food and beverage attendants, packaged liquor salespersons operating in-person, over the phone, or online, staff at wineries, breweries, and distilleries working in cellar doors, delivery services, and sales representatives from supplier

The unit also applies to security personnel tasked with overseeing customer conduct and to the licensee, who bears the ultimate responsibility for the management of responsible service of alcohol (RSA) practices.

 Did you know that certain Australian states, such as NSW, Victoria, and the ACT, mandate a periodic renewal of your RSA certification every 3-5 years? 

Keeping up-to-date of the most recent updates and regulations in your state is crucial to ensure compliance. 

Stay informed and maintain your certification to uphold responsible alcohol service practices effectively.

Job Trainer Australia offers a convenient reminder service for your certification renewal, or alternatively, you can access timely updates through the complimentary Job Trainer Australia app. 

Should you be relocating to another state, inquire about their specific RSA prerequisites as you might only need to undertake a brief online bridging module.

For further assistance, refer to the 'Support' tab where comprehensive details are easily accessible. Always remember, guidance is within reach whenever you need it.


SITHFAB021 Provide repsonsible service of alcohol 

Training.Gov SITHFAB021

This nationally recognised unit of competency describes the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol

The unit covers the following areas;

➤ Follow the principles of responsible service of alcohol.

➤ Assist customers to drink within appropriate limits.

➤ Assess alcohol affected customers and identify those to whom sale or service must be refused.

➤ Refuse to provide alcohol.

Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. 

This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

When you enrol in the official and approved Job Trainer Australia Responsible Service of Alcohol (RSA) Course, you have access to everything you need to gain a solid understanding of your legal responsibilities regarding the safe and responsible service of alcohol as well as how to minimise harm. With Job Trainer Australia there are:

➤ No hidden prerequisites

➤ No hidden assessment requirements

➤ No hidden fees or charges

Immediate Start

As soon as you sign up, you have instant access to your course. As the entire training takes around 6 hours, some students sign up and complete the course on the same day. If you prefer to take your time, we allow 3 months to complete the course and you can start and stop as often as you like.



What you need to know about the assessment:

➤ All assessments are conducted as open book assessment (this means you can refer to your Learner Guide, course resources or review link contained in each assessment question.

➤ You must satisfactorily complete all tasks, independently and written answers must be in your own words.

➤ No marks or grades are allocated for assessment tasks. The outcome of the task will be Satisfactory or Not Yet Satisfactory.

➤ In the event of a Not Yet Satisfactory result you will be given feedback and the opportunity to resubmit.


Throughout your training program, a Job Trainer Australia assessor will provide you with consistent assessment feedback via email or direct conversation. 

You can easily engage with your assessor through various support channels like Live Chat, Website inquiries, or by calling our toll-free 1300 number. 

This feedback is designed to support your future learning efforts and maximise your success in the chosen course.

The following methods of assessment will be used for this unit:

➤ Knowledge Questions using multi-choice & short answer

➤ Skill assessment - Observations


Students will be expected to complete the following requirements during the assessment.

Knowledge Evidence

➤ Multiple-choice and short answer

Skills Evidence 

➤ Video Scenario which requires student response. 

★ We provide the video roleplay, the customer and the setting.

Each student will undertake a Pre-Enrolment Review or LLND short test before enrolling to help confirm the proposed course is suitable. It will provide valuable information about an individual's existing skills and knowledge, language, literacy, numeracy and digital skills. 

Stage 1 Assessment - Knowledge - Multiple Choice & Free text

➤ Following each of the modules, you are required to complete a multiple-choice & short answer assessment.

➤ Each module assessment comprises of a combination of multiple-choice questions such as drag and drop, fill in the missing word. In addition, there are a number of short answer questions where you will be required to source, read and interpret information and answer in your own words.

➤ All questions must be answered correctly within each module in order to proceed.

➤ Once you have satisfactorily completed Assessment 1 – you will move onto Assessment Stage 2

Stage 2 Assessment – Skills Evidence

➤ You will be provided with a video scenario of a customer requesting the service of alcohol. 

** We provide you with a video roleplay, customer and licensed premises. You are required to video your response to the customers request

You can record your response to the scenario either through your training account or on your phone and upload it to your training account. 


➤ Please allow up to 24 hours for feedback or marking of your assessment.

➤ You will be provided with 3 attempts for each assessment question, if you exceed 3 attempts you will be offered feedback. You will be required to review the learning again to reattempt the question.

➤ In the event of a Not Yet Satisfactory result your assessor will provide you with feedback. You are required to review the feedback and resubmit.

➤ Please note - Your work will only be assessed by a JTA assessor upon your submission of your video. Your video will not be used for any other purpose.

➤ Competency Conversation - if a trainer and assessor needs to clarify any aspect of your submission, they will contact you to discuss.

➤ A Statement of Attainment is issued once you have been deemed competent in the unit.


Job Trainer Australia offers online learning resources required to complete this unit.

Resources can be located via your training account on the Job Trainer Australia Learning Platform.

Equipment you will need to have access to:

You are required to submit your response to each video scene provided by Job Trainer Australia.

You will need a few resources to film your video response to the customers requests and beahviour, these include:  

➤ Laptop or PC with webcam and microphone; or

➤ iPhone or similar device

Start your training now with the fully online course offered by Job Trainer Australia. This course provides 24/7 access via an interactive learning platform and also offers training through their free mobile app.

By engaging in this course, you will encounter a range of assessment formats such as multiple choice, drag and drop, fill in the missing word, and case study questions, enhancing your learning experience. 


The course structure follows three simple steps: 

✔ Step 1:  registering and paying for the course

✔ Step 2: providing necessary personal information post-registration, and

✔ Step 3: completing all course materials and assessments. 

Upon successful completion of the online course and assessments, you will be awarded a statement of attainment.

To speak to our support team call 

☎  1300 020 615 or 


Please note that live chat is only available is only available during normal office hours 0800 – 3pm Mon-Fri.

FAQ's In addition to these support options, our website contains many FAQs, click on the FAQs tab.

This online course is conducted online and requires basic computer skills, reading and writing skills.

As well as the use of technology to complete the assessment requirements. If you are unsure if you have the skills or equipment contact us to discuss your needs before registering.

Still not sure online training is for you? 

As part of the registration process Job Trainer Australia provides a demo which supports students ability to navigate the online platform making your experience more enjoyable.

➤ From the date and time of purchase, you have 12 weeks to complete your course.

➤ You can request an extension via our support channels which will provide additional time to complete the training.

➤ Job Trainer Australia encourages you to keep actively involved with your training, we will send you SMS alerts when we detect that you haven’t engaged with your course, we are here to support you to complete your training.


The term 'language, literacy, numeracy, and digital' (LLND) refers to core skills, learning, reading, writing, oral communication and numeracy. These core skills are required by an individual completing this unit.

Training providers are responsible for ensuring that learners have the necessary Language, Literacy, Numeracy, and Digital (LLND) competencies for their chosen training program. This involves using assessment tools to evaluate a learner's LLND skills before enrolling them in a course. This helps ensure that learners have the appropriate level of LLND skills needed to succeed in the course, leading to better outcomes and increased confidence.

Job Trainer Australia takes this responsibility seriously and requires all potential learners to complete a short 6-question LLND assessment prior to course enrolment, to help ensure their success in the training course. 

This short assessment is not counted towards the final result, but learners are required to obtain at least 4 out of the 6 questions correct. Any identified skill gaps will prompt Job Trainer Australia to call the learner to discuss further.

By completing this short assessment, learners can be confident that they have the necessary LLND skills to succeed in their chosen course.

To complete this course, you must be able to:

Reading Skills:

Ability to read complex information such as general, regulatory and advisory information issued by local, or state and territory liquor licensing authorities, in-house policies and procedures, and specific provisions of relevant state or territory licensing requirements.

Ability to read a range of identification (ID) and proof of age documents, signage, and warning signs and wording within in-house policies and procedures.

Oral Communication:

Ability to provide information on responsible service of alcohol laws in a way that is easily understandable for customers.

Ability to speak firmly and clearly with intoxicated customers in a manner that de-escalates conflict.

Numeracy Skills:

Ability to calculate volume and number of standard drinks or samples.

Ability to determine a customer's age from date of birth on ID and proof of age documents.

Teamwork Sills:

Ability to share customer information with team members to ensure proper responsible service of alcohol practices within the organisation.


Ability to deal with hostile or uncooperative customers in a professional manner and in line with organisational procedures.

It is important to ensure that you meet these LLND requirements before enrolling into a course to ensure that you can successfully complete the course requirements.

The amount of training that is provided is described in an amount of time that we anticipate you will reasonably need to undertake this unit.

⏱This course will take 3 minutes to enrol and approximately 6 hours to complete (self-paced). This may vary from person to person, you may wish to take longer, the choice is yours.

➤ From the date and time of purchase, you have 12 weeks to complete your course.

➤ You can request an extension  which will provide additional time to complete the training.

➤ Job Trainer Australia encourages you to keep actively involved with your training, we will send you SMS alerts when we detect that you haven’t engaged with your course, we are here to support you to complete your training.

As part of our verification protocol for online training we need to make sure that the person enrolled is the person completing the training.


You will be asked to submit your approved ID at the commencement of your training and also in your assessment. Our website is safe and secure. IDs are deleted and purged periodically from our platform. Upload an image of your ID into your secure training account, this will be used to verify you prior to the issuance of a statement of attainment.


You will be required to declare that you are the person completing the training and assessment. The declaration is embedded into your training account and is easy to complete online.

Unique Student Identifier ( USI )

Unique Student Identifier (USI): You need a USI. A USI is your individual education number for life. It also gives you an online record of your VET training undertaken in Australia. Create or verify your USI in your Job Trainer Australia online training account, its easy

To get the most out of your online training, you will need the following:

➤ A valid Email account.

➤ A valid form of identification.

➤ Either a Digital camera / scanner / fax / iPhone or ability to upload documents from your files to your student account.

➤ A reliable internet connection

➤ A reliable Browser. Our platform has been optimised for Chrome

If you are on the device that you are planning to use to complete your training, click on the video below, can you see it? can you hear it?

Videos like the one below, are contained throughout the course.