RSA Responsible Service of Alcohol Training- New Zealand

Setting a Higher Standard:

Responsible Alcohol Service Training in New Zealand

Under the Sale and Supply of Alcohol Act, having a formal staff training plan is not a legal requirement. However, businesses will need to outline their training approach during liquor licence renewal.

In the New Zealand hospitality industry, there is a vital duty of care to safeguard guests and communities. A core part of this is host responsibility — a key element of Manaakitanga, which promotes respect, safety, and exceptional customer service.

About Our Responsible Service of Alcohol Training

Job Trainer Australia – New Zealand offers a comprehensive Responsible Service of Alcohol (RSA) course designed to reduce alcohol-related harm and promote a culture of safety and professionalism in the workplace.

This fully online RSA training equips hospitality staff with:

✅ Detailed knowledge of NZ alcohol laws and liquor licensing requirements

✅ Core principles of responsible service and host responsibility

✅ Practical techniques to manage the service of alcohol safely and confidently

The program is accessible anytime, anywhere, ensuring consistent, professional training for hospitality teams.

📌 Have questions? Visit our RSA Training FAQ to find quick answers.  FAQ's Page

Eligibility for RSA Training in New Zealand

Job Trainer Australia offers online Responsible Service of Alcohol (RSA) training designed for individuals working in New Zealand’s hospitality, retail, and alcohol service industries.

While obtaining an RSA certificate is not a legal requirement, the Sale and Supply of Alcohol Act 2012 requires that anyone engaged in the sale, supply, or service of alcohol actively works to minimise alcohol-related harm. This aligns with New Zealand’s commitment to safe, responsible drinking practices and effective host responsibility.

Completing RSA training in NZ equips you with the knowledge of alcohol laws, responsible service techniques, and practical skills to create safer environments, maintain compliance, and promote a responsible drinking culture across New Zealand.

RSA Course Details – New Zealand

Our Responsible Service of Alcohol (RSA) training equips you with the essential skills, knowledge, and legal requirements to responsibly sell, serve, or supply alcohol in hospitality venues, packaged liquor outlets, wineries, breweries, and distilleries.

You will learn to:

✅ Apply principles of responsible alcohol service

✅ Uphold host responsibilities and encourage safe consumption

✅ Understand factors influencing alcohol effects

✅ Identify and manage alcohol-affected customers

✅ Follow legal obligations to refuse service

This course applies to any workplace where alcohol is sold or supplied, including product tastings and licensed events.

📝 Assessment Overview

Our online RSA assessment is:

✅ Open book for easy reference

✅ Designed to demonstrate practical and legal knowledge

Assessment methods include:

✅ Multiple-choice and free-text questions

🔄 Feedback & Completion

✅ Feedback provided via email, direct chat, and support channels

✅ Results returned within two business days

✅ On successful completion, receive your RSA Certificate of Completion

Resources You Need for RSA Training in New Zealand

To complete your online Responsible Service of Alcohol (RSA) training successfully, you will need:

✅ Reliable internet connection – essential for uninterrupted online learning.

✅ Mobile device – handy for assessments, recording your final declaration, or accessing the free Job Trainer Australia app.

Resources Provided by Job Trainer Australia

We provide everything you need to gain your RSA certification:

✅ Comprehensive course materials – study guides, reference documents, and practical templates.

✅ Educational videos – industry best practices, case studies, and real-world demonstrations.

✅ Interactive assessments – test your knowledge and track progress.

✅ Dedicated support services – mentoring, Q&A sessions, and online community forums.