RSA Training for New Zealand

Get the knowledge and confidence to serve alcohol safely, responsibly, and legally across New Zealand.

Responsible Alcohol Service Training in New Zealand - RSA Course NZ

Setting a Higher Standard: Responsible Alcohol Service Training in New Zealand

RSA Training Requirements in New Zealand

Under the Sale and Supply of Alcohol Act 2012, having a formal staff training plan is not a legal requirement in New Zealand. However, businesses will need to outline their training approach during liquor licence renewal applications to demonstrate their commitment to responsible alcohol service.

In the New Zealand hospitality industry, there is a vital duty of care to safeguard guests and communities. A core part of this is host responsibility — a key element of Manaakitanga, which promotes respect, safety, and exceptional customer service in Kiwi hospitality venues.

RSA Training Key Facts for New Zealand

  • Not legally mandatory but strongly recommended for liquor licence compliance
  • Governed by the Sale and Supply of Alcohol Act 2012
  • Demonstrates host responsibility and duty of care
  • Supports Manaakitanga principles in hospitality
  • Typical completion time: 4-6 hours (self-paced online)
  • Available 100% online with 24/7 access

Trusted by New Zealand Hospitality Professionals

Accredited Training
100% Online
Mobile Friendly
24/7 Access
Live Support
About Our Responsible Service of Alcohol Training

Job Trainer Australia – New Zealand offers a comprehensive Responsible Service of Alcohol (RSA) course designed to reduce alcohol‑related harm and promote a culture of safety and professionalism in the workplace.

This fully online RSA training equips hospitality staff with essential knowledge and practical skills:

NZ Alcohol Laws

Detailed knowledge of New Zealand alcohol laws and liquor licensing requirements under the Sale and Supply of Alcohol Act 2012

Host Responsibility

Core principles of responsible service, host responsibility, and Manaakitanga in New Zealand hospitality settings

Practical Techniques

Practical skills to manage alcohol service safely, identify intoxication signs, and refuse service appropriately

The program is accessible anytime, anywhere, ensuring consistent, professional training for hospitality teams across New Zealand — from Auckland to Wellington, Christchurch to Queenstown.

Why Choose Our Online RSA Training in New Zealand?

Our digital RSA training platform delivers a streamlined learning experience — no printing, scanning, or outdated paperwork required.

Key benefits of our NZ RSA course include:

NZ Law Aligned

RSA content fully aligned with New Zealand liquor laws and the Sale and Supply of Alcohol Act 2012

Progress Tracking

Real-time progress tracking and instant feedback as you complete each module

24/7 Access

Self-paced learning available 24 hours a day, 7 days a week — learn when it suits you

Live Chat Support

Interactive course materials with live chat support when you need assistance

Free Training App

Access via our free training app — compatible with mobile phones, tablets, and desktop computers

Quick Certification

Get your RSA certificate fast — most learners complete the course in just 4-6 hours

With our streamlined online system, getting your RSA certification in New Zealand has never been easier — enhancing skills and confidence for hospitality professionals.

Frequently Asked Questions About RSA Training in New Zealand
Is RSA training mandatory in New Zealand?

No, RSA training is not legally mandatory in New Zealand. Under the Sale and Supply of Alcohol Act 2012, formal staff training is not a legal requirement. However, businesses must outline their staff training approach during liquor licence renewal applications. RSA training demonstrates your commitment to host responsibility and helps meet your duty of care obligations. Many New Zealand hospitality employers prefer or require staff to have completed RSA training.

What is host responsibility in New Zealand hospitality?

Host responsibility is a key element of Manaakitanga in New Zealand hospitality. It involves creating a safe environment for guests, serving alcohol responsibly, refusing service to intoxicated patrons, providing food and low-alcohol options, arranging safe transport options, and ensuring guests can get home safely. Host responsibility is considered best practice for all licensed premises in New Zealand and demonstrates a venue's commitment to community safety.

How long does the online RSA course take to complete in NZ?

Most learners complete the RSA course in 4-6 hours. Our online RSA training in New Zealand is completely self-paced, allowing you to complete it at your convenience. You can start and stop as needed, with your progress saved automatically. The course is available 24/7, so you can study at any time that suits your schedule — whether that's during the day, evening, or weekend.

What does the NZ RSA course cover?

The NZ RSA course covers comprehensive responsible alcohol service training including: New Zealand alcohol laws and the Sale and Supply of Alcohol Act 2012, liquor licensing requirements, principles of responsible service and host responsibility, understanding Manaakitanga in hospitality contexts, identifying signs of intoxication, techniques for refusing service professionally, managing difficult situations, and practical skills for serving alcohol safely and confidently in a variety of hospitality settings.

What is Manaakitanga and how does it relate to RSA?

Manaakitanga is a Māori concept meaning hospitality, kindness, and caring for others. In the context of RSA training and New Zealand hospitality, Manaakitanga emphasises the importance of looking after guests' wellbeing, showing respect, and providing genuine care. This includes ensuring patrons are safe, not over-served, and able to get home safely. Responsible alcohol service is a practical expression of Manaakitanga in licensed venues.

Who needs RSA training in New Zealand?

RSA training is recommended for anyone working in the New Zealand hospitality industry who serves or sells alcohol. This includes bartenders, bar managers, waiters and waitresses, bottle shop staff, restaurant staff, hotel employees, event staff, duty managers, and venue supervisors. While not legally mandatory, many employers require RSA certification as a condition of employment, and having RSA training can improve your job prospects in the hospitality sector.

What is the Sale and Supply of Alcohol Act 2012?

The Sale and Supply of Alcohol Act 2012 is New Zealand's primary legislation governing alcohol sale and supply. It replaced the Sale of Liquor Act 1989 and aims to minimise alcohol-related harm. The Act establishes the licensing system for venues selling alcohol, sets out requirements for licence holders, defines offences related to alcohol sale and supply, and outlines the responsibilities of those involved in the alcohol industry. Understanding this Act is a key component of RSA training in New Zealand.

Can I complete RSA training on my phone or tablet?

Yes, our RSA training is fully compatible with mobile phones, tablets, and desktop computers. We offer a free training app that allows you to complete your RSA certification on any device. The course is designed to be responsive and user-friendly across all screen sizes. You can start on one device and continue on another — your progress is automatically saved and synced.

Start Your RSA Training in New Zealand Today

Enhance your hospitality skills and demonstrate your commitment to responsible alcohol service.

Enrol Now Learn More