SITHFAB021 Provide responsible service of alcohol

Step Into Hospitality: Get Your RSA Certificate Online in Queensland with JTA

Fast-Track Your Future – Start Your Hospitality Career Today

Looking to land a job in Queensland’s dynamic bars, cafes, or clubs? Want to work at top events or venues from Brisbane to the Gold Coast? Secure your Responsible Service of Alcohol (RSA) certificate online with Job Trainer Australia (JTA) and become job-ready for the state's thriving hospitality industry.

Why Choose Job Trainer Australia for Your Online RSA in Queensland?

100% Online & Flexible
Study on your own terms—at home, between classes, or on the go. Our course platform is available 24/7, so you can start, pause, and resume your learning whenever life allows.

Student-Focused Support
Got questions or stuck on a section? JTA’s trainer team is here to help with friendly advice, learning support, and feedback to keep you moving forward with confidence.

Get Recognised, Get Employed
On successful completion, you'll receive the nationally accredited Statement of Attainment for SITHFAB021 - Provide Responsible Service of Alcohol, ready to show your employer and set yourself apart as a responsible team member.

Compliant with QLD Legislation
Most staff who serve or supply alcohol in Queensland licensed premises—including licensed restaurants and cafes—must have a Responsible Service of Alcohol (RSA) certificate.

RSA Training: What You Need to Know

Meet Queensland Law—30 Day Requirement

You must complete your RSA training within 30 days of starting employment.—JTA makes meeting this requirement simple and stress-free.

☉ This includes bartenders, floor staff, room service staff and under 18s.

 - Under 18s can serve or supply alcohol in hotels, restaurants and cafes as long as the venue doesn't have an adult entertainment permit. There are no minimum age restrictions under the Liquor Act 1992.

Regardless of age, all staff who serve or supply alcohol must have an RSA certificate

Who Needs an RSA Certificate in Queensland?

This course is designed for anyone in Queensland working in licensed venues, including:

• Food and beverage attendants

• Packaged liquor sales (including in-person, phone, or online)

• Brewery, winery, and distillery staff

• Alcohol supplier sales reps

• Security staff monitoring customer behaviour

• Venue managers and licensees

No matter if you're a student looking for flexible work or seeking to upskill in your current role, an RSA qualification is a must-have in Queensland’s hospitality industry.

How Does It Work?

• Register & Set Up Your Account: Sign up in minutes and start your course right away.

• Study Online at Your Own Pace: Log in anytime to access all course material and assessments through our easy-to-use learning portal.

• Get Support When You Need It: Our dedicated training staff are just a message away if you have questions or need help.

• Receive Your Certificate: After passing your assessments, download your SITHFAB021 Statement of Attainment instantly—submit it to your employer to meet Queensland requirements.

Don’t Miss Out – Register Now for Your Queensland RSA Course

Set yourself up for hospitality success with Job Trainer Australia’s nationally recognised RSA certificate. Study online, get certified fast, and start working sooner in Brisbane, the Gold Coast, or anywhere across Queensland.

Start today:

Unlock new job opportunities in Queensland's hospitality sector. Fast-track your qualifications and boost your employability with Job Trainer Australia’s online RSA course.

Ready to become certified? Register Now to access your portal and begin your RSA training today!

Meet Queensland Law— Certificate required within 28 days of starting work

The nationally accredited SITHFAB021 - Provide Responsible service of alcohol (RSA) is manadatory for all other bar staff engaged in the sale, supply or service of liquor at a licensed premises,

Staff engaged in the sale, supply or service of liquor have 30 days from the date they commence employment/volunteer in that capacity to complete the course. A copy of your Statement of Attainment must be presented to your employer as soon as practicable.

TRAINING AND ASSESSMENT PLAN

SITHFAB021 - Provide Responsible Service of Alcohol: Unit Requirements

DELIVERY AND ASSESSMENT

This nationally accredited qualification outlines the essential skills and recognised standards for the responsible sale, service, and promotion of alcoholic beverages. The SITHFAB021 unit is relevant for anyone working in environments where alcohol is served, whether in a licensed venue, retail liquor outlet, winery, brewery, event space, or distillery.

EVIDENCE AND ASSESSMENT

Assessment for this RSA certification includes several methods to demonstrate your competency:

• All assessments are open book, allowing you to reference your online Learner Guide and course material.

• Each assessment must be undertaken independently and reflect your own knowledge and understanding.

• Responses are evaluated as "Satisfactory" or "Not Yet Satisfactory" – you will not receive numerical marks.

• Constructive feedback will be provided for any answers that require improvement; resubmission is necessary until a satisfactory result is achieved.

• You are expected to present valid photo identification.

• Your trainer/assessor will review all submissions to ensure knowledge and skill requirements are met.

COURSE DURATION

The training materials typically take approximately six hours to complete, with an estimated additional two hours needed for all assessment activities. Actual completion time can vary based on previous experience.

Assessment is divided into two categories:

1. Knowledge Assessment:
Covers Victorian alcohol laws, compliance obligations, responsible service protocols, and your duty of care as a staff member.

2. Practical Competency:
Assesses your ability to safely serve or supply alcohol and effectively manage real-world situations that can occur in beverage service.

ENROLMENT AND PROGRESSION

Before registering and enrolling in the RSA unit, all participants must:

• Agree to the Job Trainer Australia RSA course terms and conditions

• Confirm their submitted assessments are their own work

• Understand the course refund policy

• Complete the course within three months of enrolment

Learners advance through seven (7) online modules at their own pace. Each module provides instructional content, support documents, streaming video, and resources required for assessment.

Access to all course components is granted after successful enrolment. A valid Unique Student Identifier (USI) must be provided prior to certificate issuance.

ASSESSMENT COMPONENTS

Quizzes:

• Each module features a quiz to reinforce key concepts

• All questions must be answered correctly to progress to subsequent modules

• Up to three attempts are allowed per quiz before temporary course access is paused

Written Responses:

• Written response questions must be answered to meet assessment standards

Scenario Case Studies:

• Real-life scenarios challenge you to respond as you would in a licensed setting

Video Submission:

• Record a short video showing your government-issued photo ID, clearly stating your full name and birthdate.

• Demonstrate in a role-play scenario, industry skills such as refusing service, escalating issues to management, and seeking assistance

Competency Interview:

• Where minor gaps remain, a brief verbal discussion may be organised to confirm understanding

ASSESSOR REVIEW AND COURSE COMPLETION

Your trainer/assessor will evaluate your submissions and provide detailed feedback if revisions are required. Please carefully read all recommendations and use them to update your work.

Allow up to two business days for your submissions to be assessed and for feedback or confirmation of results to be provided via email.

REQUIRED LEARNING RESOURCES

Access the full learning suite through the Job Trainer Australia online portal

Electronic resources include the latest liquor laws and guidelines, legislative information, instructional videos, venue signage, sample house policy, official fact sheets and downloadable templates

Integrated links to hospitality regulatory authorities

TECHNOLOGY REQUIREMENTS

• Computer or laptop

• Device capable of video recording (smartphones and tablets are acceptable)

• Reliable internet connection for accessing materials, templates, and for uploading completed work

We’re committed to creating a safe, supportive learning environment, and we can connect you with trusted wellbeing resources to boost your confidence, motivation, and course success. These efforts also contribute to the positive reputation of Job Trainer Australia and the wider vocational education and training (VET) community.

Helpful Wellbeing Resources

✅ Webinar: Navigating Inclusive VET Environments – View here

✅ ADCET -ADCET - Australian Disability and Clearinghouse on Education and Training

✅ National Indigenous Australians Agency – Support & guidance for Indigenous Australians National Indigenous Australians Agency

✅ Beyond Blue YouTube Channel – Mental health videos & resources

1️⃣ Read the Student Handbook
Understand your rights, our commitments, and how VET training supports your hospitality career.

2️⃣ Review Our Policies
Know our privacy, refund, and complaints process for peace of mind.

3️⃣ Check the NCVER Privacy Statement
See how we keep your enrolment data secure while supporting national training improvements.

4️⃣ Understand Course & Assessment Requirements
Be clear on what’s expected so you can complete your RSA course online smoothly.

5️⃣ Request Support if Needed
Need extra help? If you have a learning difficulty, disability, or special requirements, our friendly team is ready to assist — email info@jta.edu.au.

Start your RSA training today and unlock your hospitality career with Job Trainer Australia – trusted online RSA course provider nationwide.