SITHGAM022 Provide responsible gambling services

Get your accredited RSG/RCG certificate online for WA, QLD & NT. Required for hospitality, gaming, pubs, clubs and casinos. Study at your own pace, meet state gambling compliance, and boost your career in Australia’s gaming and hospitality industry.

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Overview Eligibility Assessment RSG / RCG - What is the difference? Student Requirements Pathways
RSG / RCG Online Course – Western Australia
SITHGAM022 Provide Responsible Gambling Services | Nationally Recognised | RTO 45742 | Perth, Fremantle, Mandurah, Bunbury & more
Nationally Recognised Training
SITHGAM022 Provide Responsible Gambling Services
Western Australia – State Requirements
RCG/RSG training is compulsory in Western Australia and must be obtained prior to starting employment.
Under Western Australian gambling legislation, all staff employed at venues providing gambling services must hold a current RSG/RCG certificate before they begin work. This applies to gaming attendants, bar staff in gaming areas, duty managers, and any employee who interacts with patrons in gambling environments across WA.
Why Choose This Course?
Fully Online
Complete at home, at your own pace, on any device. Free mobile app included.
Nationally Recognised
Statement of Attainment issued by Job Trainer Australia (RTO 45742). Recorded to your USI.
Quick & Affordable
Significantly cheaper than classroom training. Most learners complete in a few hours.
Industry Essential
Required for all gaming and hospitality staff across WA venues before starting work.
What You Will Learn
Legal Obligations – Understand Western Australian gambling legislation, licensing requirements, and your legal responsibilities as a gaming or hospitality employee.
Recognising Problem Gambling – Identify signs of gambling-related harm in patrons and understand how to respond appropriately and sensitively.
Self-Exclusion Programs – Learn how to manage and enforce self-exclusion requests, and maintain a safe gambling environment for all patrons.
Support & Referrals – Know when and how to refer patrons to problem gambling support services, and maintain appropriate records.
Responsible Gambling Practices – Apply responsible service principles to create a safer, more compliant gaming environment in line with WA requirements.
Good news! You can now complete your RSG/RCG training online for WA, QLD, and NT. The course is quick, easy, and significantly cheaper than traditional classroom training.
RSG / RCG Online Course for Western Australia – SITHGAM022
Job Trainer Australia (RTO 45742) delivers the nationally recognised SITHGAM022 Provide Responsible Gambling Services course fully online for Western Australia. The SITHGAM022 unit is available to learners across Perth, Fremantle, Mandurah, Bunbury, Geraldton, Kalgoorlie, Albany, Broome, and all regional areas of Western Australia.
The SITHGAM022 unit covers legal obligations, recognising signs of problem gambling, self-exclusion programs, and providing appropriate support and referrals. Completing this training before your first shift is a legal requirement in Western Australia.
Serving All of Western Australia
Online delivery allows completion from any location across Western Australia.
Perth Fremantle Mandurah Bunbury Geraldton Kalgoorlie Albany Broome
Frequently Asked Questions – RSG/RCG Western Australia
Is RSG/RCG training mandatory in Western Australia?
Yes. RSG/RCG training is compulsory in Western Australia. All staff working at venues that provide gambling services must hold a current RSG/RCG certificate before commencing employment. This is a legal requirement under WA gambling legislation and applies to all staff who work in or around gaming areas.
Can I complete the RSG/RCG course online in WA?
Yes. Online RSG/RCG training is approved for Western Australia. Job Trainer Australia delivers the SITHGAM022 course fully online, allowing you to complete it from home at your own pace. The online format is quicker, more convenient, and significantly cheaper than traditional classroom training.
What qualification will I receive?
Upon successful completion, you will receive a nationally recognised Statement of Attainment for SITHGAM022 Provide Responsible Gambling Services, issued by Job Trainer Australia (RTO 45742). This is recorded to your USI and meets Western Australia's compulsory training requirements.
Who needs RSG/RCG training in Western Australia?
RSG/RCG training is required for anyone working at venues that offer gambling services in Western Australia. This includes gaming attendants, bar staff in gaming areas, duty managers, and any employee who interacts with patrons in gambling environments at Crown Perth, clubs, pubs, TABs, hotels, and sporting venues across Perth, Fremantle, Mandurah, Bunbury, Geraldton, Kalgoorlie, Albany, Broome, and regional WA.
How long does the RSG/RCG online course take?
The SITHGAM022 course is self-paced and can be completed online from any device. Most learners complete the course in a few hours. You have a 12-week window from purchase, with free extensions available upon request. Job Trainer Australia also offers a free mobile app for convenient access.
Is the online RSG/RCG course accredited for Western Australia?
Yes. The SITHGAM022 course delivered by Job Trainer Australia (RTO 45742) is fully accredited and nationally recognised, meeting Western Australia's compulsory RSG/RCG training requirements and industry standards.
Online Training
Job Trainer Australia's exclusive online platform eliminates the hassle of downloading, printing, filling out, and scanning forms. Updates are automated, and immediate access to course progress and assessor feedback is guaranteed.
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Job Trainer Australia offers government-approved courses for the hospitality and gaming sectors, providing nationally recognised units.
Job Trainer Australia | RTO 45742
Nationally Recognised Training | SITHGAM022 Provide Responsible Gambling Services | Western Australia
Nationally Recognised Training
SITHGAM022 – Provide Responsible Gambling Services
RSG / RCG Online Course – Australia

Nationally Recognised Certification | RTO 45742

The RSG Online is the required training course for QLD, WA and NT

Responsible Service of Gambling

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

Forms of Gambling in the Hospitality Industry

Wagering

Racing and sport betting. Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events.

Gaming

Venues may cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

Who Does This Unit Apply To?

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

State-by-State Requirements
QLD

Queensland – Compulsory

Must be obtained prior to starting employment. Online training approved.

NT

Northern Territory – Compulsory

Compulsory for all gambling venue staff. Online training approved.

WA

Western Australia – Recommended

Not a legal requirement but strongly recommended. Online training approved.

SITHGAM022 Provide Responsible Gambling Services – Online Course Australia

Job Trainer Australia (RTO 45742) delivers the nationally recognised SITHGAM022 Provide Responsible Gambling Services course fully online for Queensland, Western Australia, and the Northern Territory. RSG/RCG training is compulsory in Queensland and the Northern Territory, and strongly recommended in Western Australia. The course covers responsible gambling practices, legal obligations, recognising signs of problem gambling, self-exclusion programs, and providing support and referrals. It is available to learners across Brisbane, Gold Coast, Sunshine Coast, Cairns, Townsville, Toowoomba, Perth, Fremantle, Mandurah, Bunbury, Darwin, Alice Springs, Katherine, Palmerston, and all regional areas of QLD, WA, and NT.

What Does the SITHGAM022 Unit Cover?

The SITHGAM022 unit covers the skills and knowledge required to provide responsible gambling services in licensed hospitality venues. The unit addresses both major forms of gambling: wagering (racing and sport betting, including TAB outlets) and gaming (gaming machines, table games, Keno and lotteries). Learners will understand how to identify patrons experiencing gambling-related harm, comply with regulatory authority requirements, follow organisational codes of conduct, and provide appropriate support including self-exclusion programs and referral services. The unit applies to frontline operational personnel including gaming attendants, bar staff, licensees, gaming supervisors, and gaming managers.

Where Do You Need RSG/RCG Training?

Responsible gambling services must be provided wherever gambling activities are undertaken. This includes hotels, motels, clubs, pubs, and casinos. Major venues include The Star Brisbane, Crown Perth, Mindil Beach Casino Resort in Darwin, and Lasseters Casino in Alice Springs, as well as thousands of licensed clubs, pubs, hotels, TABs, and sporting venues across Queensland, Western Australia, and the Northern Territory. Whether you work at a large casino or a local club with gaming machines, this training equips you with the essential skills to provide responsible gambling services.

Frequently Asked Questions – RSG/RCG Online Training
What is RSG/RCG training?

RSG (Responsible Service of Gambling) and RCG (Responsible Conduct of Gambling) are nationally recognised training programs that equip hospitality and gaming staff with the knowledge and skills to provide responsible gambling services. The SITHGAM022 unit covers legal obligations, recognising signs of problem gambling, self-exclusion programs, and providing support and referrals.

Which states require RSG/RCG training?

RSG/RCG training is compulsory in Queensland (must be obtained before starting employment) and the Northern Territory (compulsory for all gambling venue staff). In Western Australia, it is not a legal requirement but is strongly recommended and preferred by many employers.

What forms of gambling does the course cover?

The SITHGAM022 unit covers both major forms: wagering (racing and sport betting, including TAB outlets) and gaming (gaming machines, table games, Keno and lotteries). Both are relevant whether you work at a casino, licensed club, or a venue operating a TAB outlet.

Who needs to complete this course?

All hospitality personnel involved in the sale and service of gambling activities in licensed premises, including licensees, gaming supervisors, gaming managers, gaming attendants, bar staff in gaming areas, and frontline operational personnel who interact with patrons in gambling environments.

Can I complete the RSG/RCG course online?

Yes. Online RSG/RCG training is approved for Queensland, Western Australia, and the Northern Territory. Job Trainer Australia delivers the SITHGAM022 course fully online, allowing you to complete it from home at your own pace on any device, including via the free mobile app.

What qualification will I receive?

A nationally recognised Statement of Attainment for SITHGAM022 Provide Responsible Gambling Services, issued by Job Trainer Australia (RTO 45742). This is valid across Australia and meets the compulsory requirements for QLD and NT, as well as industry standards for WA.

What types of venues require RSG/RCG trained staff?

Hotels, motels, clubs, pubs, and casinos. Venues may operate TAB outlets for wagering or provide gaming machines, table games, Keno and lotteries. Major venues include The Star Brisbane, Crown Perth, Mindil Beach Casino Resort, and Lasseters Casino, as well as licensed clubs, pubs, and sporting venues across QLD, WA, and NT.

Job Trainer Australia | RTO 45742

Nationally Recognised Training

Nationally Recognised Training
SITHGAM022 – Provide Responsible Gambling Services
Course & Assessment Detail

Nationally Recognised Certification | RTO 45742

SITHGAM022 Course Information

This nationally recognised unit of competency provides information on the performance outcomes, skills and knowledge required to responsibly provide gambling services. The unit covers the following areas:

Implement responsible gambling practices.

Provide information and assistance to customers about gambling harm and harm minimisation.

Assessment Detail

Assessment involves various formats and criteria:

1

Assessments are open book, allowing reference to guides or materials during the task.

2

Participants must independently respond to all questions in their own words.

3

Evaluation is based on a Satisfactory or Not Yet Satisfactory outcome, with feedback provided.

4

Tasks are completed to demonstrate knowledge to trainers and assessors.

Evidence Gathering Techniques

Knowledge assessment involving multi-choice questions.

Written response questions for applying learned skills and knowledge.

Video or photo verification and verbal questions.

Recording all interactions with students for assessing competence effectively.

Assessment Process
✭

Multiple-Choice Questions

Demonstrate your knowledge through straightforward questions.

✭

Written Response Questions

Apply what you have learned and provide information on how you will apply your skills and knowledge to gambling activities, helping create a safe environment for patrons.

✭

Video Scenario

Requires you to respond to customer requests.

The assessment process aims to ensure that you have acquired the necessary knowledge and skills to safely provide responsible gambling services.

Assessment Feedback

Job Trainer Australia assessors offer consistent assessment feedback via email, direct conversation, and various support channels like Live Chat and Website inquiries to aid your learning journey and enhance course success. This feedback mechanism is designed to optimise your learning outcomes.

Before enrolling, each student must undergo a short online Pre-Enrolment Review or LLND test to assess course suitability, evaluating skills in existing knowledge, language, literacy, numeracy, and digital proficiency.

Completion

Upon completion of assessments, feedback, and resubmissions, your work will be evaluated within a standard timeframe of two business days.

Expect up to three attempts per question, with additional guidance provided upon surpassing this limit.

Feedback on free text responses and video verification will be accessible through your training account for review and adjustment before resubmission.

Following video submission, work is assessed solely by a JTA assessor, who may engage in a Competency Conversation if required.

Successful completion results in the issuance of a Statement of Attainment.

SITHGAM022 Course and Assessment Structure

The SITHGAM022 Provide Responsible Gambling Services course delivered by Job Trainer Australia (RTO 45742) is assessed through a combination of multiple-choice questions, written response questions, and a video scenario where learners respond to customer requests. All assessments are open book, meaning you can reference course guides and materials during the task. The assessment uses a Satisfactory or Not Yet Satisfactory grading system, with up to three attempts per question and additional guidance provided if needed. Learners in Brisbane, Gold Coast, Perth, Darwin, Alice Springs, Cairns, Townsville, Toowoomba, and all regional areas of Queensland, Western Australia, and the Northern Territory can complete the course and assessments fully online.

Assessment Support and Completion Timeframes

Job Trainer Australia assessors provide consistent feedback via email, direct conversation, Live Chat, and website inquiries. Work is evaluated within a standard timeframe of two business days. Feedback on free text responses and video verification is accessible through your training account for review and adjustment before resubmission. Following video submission, work is assessed by a JTA assessor who may engage in a Competency Conversation if required. Before enrolling, each student must complete a short online Pre-Enrolment Review (LLND test) to assess course suitability. Upon successful completion, learners receive a nationally recognised Statement of Attainment for SITHGAM022 Provide Responsible Gambling Services.

Frequently Asked Questions – Course & Assessment
What does the SITHGAM022 course cover?

The SITHGAM022 unit covers how to implement responsible gambling practices and how to provide information and assistance to customers about gambling harm and harm minimisation. This nationally recognised unit equips learners with the skills and knowledge required to responsibly provide gambling services in licensed hospitality venues.

Are the assessments open book?

Yes. All SITHGAM022 assessments are open book, meaning you can reference course guides and materials during the assessment tasks. However, you must independently respond to all questions in your own words. Evaluation is based on a Satisfactory or Not Yet Satisfactory outcome, with feedback provided.

What types of assessment are included?

The course includes three types: multiple-choice questions, written response questions where you apply your learning to gambling activities, and a video scenario where you respond to customer requests. Evidence gathering also includes video or photo verification, verbal questions, and recording of interactions.

How many attempts do I get per question?

Up to three attempts per question. If you surpass this limit, additional guidance will be provided by Job Trainer Australia assessors. Feedback on free text responses and video verification is accessible through your training account for review before resubmission.

How long does assessment marking take?

Your work will be evaluated within two business days. Following video submission, assessments are reviewed by a JTA assessor who may initiate a Competency Conversation if further clarification is required.

Is there a pre-enrolment assessment?

Yes. Before enrolling, each student must complete a short online Pre-Enrolment Review (LLND test) to assess course suitability, evaluating existing knowledge, language, literacy, numeracy, and digital proficiency.

What do I receive upon completion?

A nationally recognised Statement of Attainment for SITHGAM022 Provide Responsible Gambling Services, issued by Job Trainer Australia (RTO 45742). This is valid across Australia and meets the compulsory RSG/RCG training requirements for Queensland and the Northern Territory, as well as industry standards for Western Australia.

Job Trainer Australia | RTO 45742

Nationally Recognised Training

Nationally Recognised Training
SITHGAM022 – Provide Responsible Gambling Services
RCG vs. RSG vs. RGS – What's the Difference?

They're All the Same Course | RTO 45742

RCG, RSG, and RGS are all names for the same nationally accredited unit of competency: SITHGAM022 Provide Responsible Gambling Services.

Understanding the Different Names

The nationally accredited unit SITHGAM022 is titled "Provide Responsible Gambling Services" (RGS). This course has previously been known in some states as "Provide Responsible Service of Gambling" (RSG) or "Provide Responsible Conduct of Gambling" (RCG). All of these names and abbreviations refer to the same unit of competency.

The unit has also been assigned several previous codes, including SITHGAM201, SITHGAM006A, and SITHGAM001, but it is currently recognised as SITHGAM022. Regardless of which name or code you have seen, they all lead to the same nationally recognised qualification.

Abbreviations Explained
Abbreviation Stands For Notes
RGS Responsible Gambling Services Current official title of SITHGAM022
RSG Responsible Service of Gambling Commonly used in VIC, QLD, WA, SA, TAS, NT, ACT
RCG Responsible Conduct of Gambling Commonly used in NSW
Unit Code History

The responsible gambling unit has been updated and recoded several times over the years. All previous versions have been superseded by the current code.

Unit Code Status Details
SITHGAM022 Current Provide Responsible Gambling Services – the current nationally recognised unit code
SITHGAM201 Superseded Previous code for the same unit of competency
SITHGAM006A Superseded Earlier version of the responsible gambling unit
SITHGAM001 Superseded Original code for the responsible gambling unit
What Each State Calls It

Different states and territories have historically used different names for this training. Regardless of the name used locally, the qualification is the same nationally recognised Statement of Attainment for SITHGAM022.

New South Wales – commonly referred to as RCG (Responsible Conduct of Gambling). Compulsory for all gaming venue staff.

Victoria – commonly referred to as RSG (Responsible Service of Gambling). Compulsory for all gaming venue staff.

Queensland – commonly referred to as RSG / RCG. Compulsory – must be obtained before starting employment.

Western Australia – commonly referred to as RSG. Recommended but not a legal requirement; preferred by many employers.

South Australia – commonly referred to as RSG. Compulsory for all gaming venue staff.

Tasmania – commonly referred to as RSG. Compulsory for all gaming venue staff.

Northern Territory – commonly referred to as RSG. Compulsory for all gambling venue staff.

Australian Capital Territory – commonly referred to as RSG. Compulsory for all gaming venue staff.

The Bottom Line

Whether you search for RCG, RSG, RGS, SITHGAM022, SITHGAM201, SITHGAM006A, or SITHGAM001 – they all refer to the same responsible gambling training course.

The current and correct unit code is SITHGAM022

The official title is Provide Responsible Gambling Services

Upon completion you receive a nationally recognised Statement of Attainment valid across all states and territories

Job Trainer Australia (RTO 45742) delivers this course fully online across Australia

RCG vs RSG vs RGS – Same Course, Different Names

The nationally accredited unit SITHGAM022 Provide Responsible Gambling Services has been known by several names across Australia. In New South Wales, it is commonly called RCG (Responsible Conduct of Gambling). In Victoria, Queensland, Western Australia, South Australia, Tasmania, the Northern Territory, and the ACT, it is typically referred to as RSG (Responsible Service of Gambling). The official title uses the abbreviation RGS (Responsible Gambling Services). All three names — RCG, RSG, and RGS — refer to the same unit of competency and result in the same nationally recognised Statement of Attainment. Job Trainer Australia (RTO 45742) delivers SITHGAM022 fully online for learners across Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, Canberra, Gold Coast, Newcastle, Geelong, Cairns, Townsville, and all regional areas of Australia.

SITHGAM022 Unit Code History – SITHGAM201, SITHGAM006A, SITHGAM001

The responsible gambling training unit has been updated and recoded several times. The current nationally recognised code is SITHGAM022 Provide Responsible Gambling Services. Previous codes include SITHGAM201, SITHGAM006A, and SITHGAM001. All previous codes have been superseded, meaning SITHGAM022 is the only current and valid code. If your employer or a job advertisement references any of these older codes, they are referring to the same training that is now delivered as SITHGAM022. Job Trainer Australia (RTO 45742) issues a Statement of Attainment for SITHGAM022 upon successful completion, which is valid across all Australian states and territories.

Complete Your RCG / RSG / RGS Training Online with Job Trainer Australia

Job Trainer Australia (RTO 45742) delivers the SITHGAM022 Provide Responsible Gambling Services course fully online across Australia. Whether you need your RCG for New South Wales, RSG for Victoria, Queensland, South Australia, Tasmania, Western Australia, the Northern Territory, or the ACT, the course is the same nationally recognised qualification. The online format allows you to study from home, at your own pace, on any device. The course is significantly cheaper than traditional classroom training and provides 24/7 access to resources, live chat support, and immediate assessor feedback. For support, contact Job Trainer Australia on 1300 020 615 or email info@jta.edu.au.

Frequently Asked Questions – RCG vs RSG vs RGS
Is RCG the same as RSG?

Yes. RCG (Responsible Conduct of Gambling) and RSG (Responsible Service of Gambling) are different names for the same nationally accredited unit of competency. The current unit code is SITHGAM022 Provide Responsible Gambling Services. NSW commonly uses the term RCG, while most other states use RSG. The qualification and training content are identical regardless of the name used.

What does RGS stand for?

RGS stands for Responsible Gambling Services, which is the official title of the current unit SITHGAM022 Provide Responsible Gambling Services. While RGS is the correct abbreviation based on the official unit title, the course is more commonly known as RSG or RCG depending on the state.

Is SITHGAM022 the same as SITHGAM201?

Yes. SITHGAM022 is the current nationally recognised code for the responsible gambling unit. SITHGAM201 is a previous (superseded) code for the same unit of competency. Other superseded codes include SITHGAM006A and SITHGAM001. If your employer or a job advertisement references any of these older codes, they are referring to the same training now delivered as SITHGAM022.

Why does NSW call it RCG instead of RSG?

New South Wales has historically used the term Responsible Conduct of Gambling (RCG) to describe this training, while most other states and territories use Responsible Service of Gambling (RSG). The official national unit title is Provide Responsible Gambling Services (RGS). Despite the different names, the training content, assessment, and qualification outcome are the same across all states.

Will my RSG certificate be accepted in NSW, or do I need an RCG?

A Statement of Attainment for SITHGAM022 Provide Responsible Gambling Services is nationally recognised and valid across all Australian states and territories. Whether the certificate was obtained as part of RSG or RCG training, the qualification is the same. However, individual state regulators may have additional requirements, so it is advisable to check with the relevant state authority.

I have an old SITHGAM201 certificate – is it still valid?

SITHGAM201 has been superseded by SITHGAM022. While your existing certificate may still be recognised by some employers, some states require current training under the latest unit code. If you are unsure whether your certificate is still accepted, contact your state's gambling regulator or complete the updated SITHGAM022 course with Job Trainer Australia to ensure you hold the current qualification.

Where can I complete the SITHGAM022 course online?

Job Trainer Australia (RTO 45742) delivers the SITHGAM022 Provide Responsible Gambling Services course fully online across Australia. You can complete the course from home, at your own pace, on any device. The online format is quick, affordable, and fully accredited. Upon successful completion, you receive a nationally recognised Statement of Attainment. For enquiries, contact Job Trainer Australia on 1300 020 615 or email info@jta.edu.au.

Job Trainer Australia | RTO 45742

Nationally Recognised Training

 

Nationally Recognised Training
SITHGAM022 – Provide Responsible Gambling Services
Resources Required for Your RSG / RCG Training

Nationally Recognised Certification | RTO 45742

To excel in your training with Job Trainer Australia, ensure you're equipped with the following.

Essential Resources Needed by You
1

Reliable Internet Connection – A stable internet connection is critical for accessing online training. You will need to stream educational videos, complete interactive assessments, and submit your work through the Job Trainer Australia online platform.

2

Mobile Phone – Use it for recording your final declaration or training via the free Job Trainer Australia App. Your phone is also used for video verification during assessment tasks.

3

USI (Unique Student Identifier) – Required for all VET courses in Australia before receiving your Statement of Attainment. You can create a USI at usi.gov.au.

Resources Provided by Job Trainer Australia

Course Materials – Includes study guides, reference materials, and templates to support your learning throughout the SITHGAM022 Provide Responsible Gambling Services course.

Educational Videos – Features industry best practices, case studies, and practical demonstrations to enhance your understanding of responsible gambling services.

Assessments – Test knowledge retention and track progress with comprehensive assessments including multiple-choice questions, written responses, and video scenarios.

Support Services – Access mentoring, Q&A sessions, live chat support (9 AM – 4 PM Mon–Fri), and online assistance for guidance when needed. Contact us on 1300 020 615 or email info@jta.edu.au.

With these resources and tools at your disposal, you'll be fully prepared to achieve your training goals with Job Trainer Australia.

What Do I Need for the SITHGAM022 RSG / RCG Online Course?

To complete the SITHGAM022 Provide Responsible Gambling Services course online with Job Trainer Australia (RTO 45742), you need a reliable internet connection, a mobile phone for video recording and the free Job Trainer Australia App, and a Unique Student Identifier (USI) which you can create at usi.gov.au. Job Trainer Australia provides all course materials, educational videos featuring industry best practices and case studies, comprehensive assessments, and full support services including live chat, phone support on 1300 020 615, and email at info@jta.edu.au. This course is also known as RSG (Responsible Service of Gambling), RCG (Responsible Conduct of Gambling), and RGS (Responsible Gambling Services), and has previously been coded as SITHGAM201, SITHGAM006A, and SITHGAM001. The course is available to learners across Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, Canberra, Gold Coast, Newcastle, Cairns, Townsville, and all regional areas of Australia.

Job Trainer Australia Online Learning Platform – SITHGAM022

Job Trainer Australia's exclusive online platform eliminates the hassle of downloading, printing, filling out, and scanning forms. The fully online system provides automated updates, immediate access to course progress and assessor feedback, and 24/7 access to all course resources. The SITHGAM022 course includes interactive study guides, video demonstrations of responsible gambling practices, and assessments that test your knowledge through multiple-choice questions, written responses, and video scenarios. Assessor feedback is provided within two business days, and learners have up to three attempts per question with additional guidance available. The platform is accessible on any device including via the free Job Trainer Australia mobile app.

Frequently Asked Questions – Resources for RSG / RCG Training
Do I need to buy any textbooks or materials for the SITHGAM022 course?

No. Job Trainer Australia provides all course materials, study guides, reference materials, and educational videos as part of your enrolment. There are no additional costs for textbooks or learning resources.

What is a USI and how do I get one?

A USI (Unique Student Identifier) is a reference number required for all nationally recognised VET courses in Australia. You need a USI before you can receive your Statement of Attainment for SITHGAM022. You can create your USI for free at usi.gov.au. You will need a form of identification such as a driver's licence, Medicare card, or passport to set up your USI.

Do I need a computer or can I use my phone?

You can complete the SITHGAM022 course on any device with an internet connection, including a computer, tablet, or mobile phone. Job Trainer Australia also offers a free mobile app for convenient access to your course on the go. You will need a mobile phone with a camera for video recording during assessment tasks.

What support is available if I need help during the course?

Job Trainer Australia provides comprehensive support including live chat (9 AM – 4 PM Mon–Fri), phone support on 1300 020 615, email support at info@jta.edu.au, and an FAQs section on the website. Assessor feedback on your work is provided within two business days, and you can review feedback through your training account.

Is the Job Trainer Australia App free?

Yes. The Job Trainer Australia App is free to download and use. It allows you to access your SITHGAM022 course materials, complete training, record your final declaration, and track your progress from your mobile phone at any time.

Job Trainer Australia | RTO 45742

Nationally Recognised Training

Nationally Recognised Training
SITHGAM022 – Provide Responsible Gambling Services
Career Pathways – RSG / RCG Certification

Nationally Recognised Certification | RTO 45742

To pursue a career pathway to provide responsible gambling services, one typically starts with obtaining a Responsible Gambling Services (RSG/RCG) certification. This is a mandatory qualification required to work in a venue that offers gambling in all states and territories Australia wide.

This certification can be obtained through courses offered by Job Trainer Australia. Although it's a starting point, it can also open opportunities in several career paths within the hospitality industry.

Your Starting Point

SITHGAM022 Provide Responsible Gambling Services is the foundation for your hospitality career in gaming environments.

Essential for employment at casinos, clubs, pubs, TABs, hotels, and sporting venues across every Australian state and territory

Covers both wagering (racing and sport betting, TAB outlets) and gaming (gaming machines, table games, Keno and lotteries)

Receive a nationally recognised Statement of Attainment upon successful completion

Your Career Pathway
Step 1 – Start Here
SITHGAM022 – RSG / RCG Certification

Provide Responsible Gambling Services – your mandatory entry-level qualification for working in any gaming venue across Australia.

▼
Step 2 – Build Your Skills
Certificate II in Hospitality

The RSG/RCG unit is included in the Certificate II in Hospitality, providing a broader foundation for a career in hospitality and opening additional employment opportunities.

▼
Step 3 – Expand Your Qualifications
Complementary Training

Add related qualifications such as Responsible Service of Alcohol (RSA), Cocktail Mixology skills, and Supervision skills to further enrich your career prospects in the hospitality industry.

▼
Your Career
Hospitality Industry Opportunities

Gaming attendant, bar staff, duty manager, gaming supervisor, gaming manager, licensee, venue manager – and more across clubs, pubs, hotels, casinos, TABs, and sporting venues.

Complementary Courses to Boost Your Career
1

Responsible Service of Alcohol (RSA) – Required alongside RSG/RCG for most hospitality roles. Covers safe and responsible service of alcohol in licensed venues. Available online from Job Trainer Australia.

2

Certificate II in Hospitality – A broader qualification that includes the RSG/RCG unit, providing a comprehensive foundation for careers across the hospitality sector.

3

Cocktail Mixology Skills – Enhance your practical skills behind the bar and increase your value to employers at hotels, restaurants, and cocktail bars.

4

Supervision Skills – Develop leadership and management skills to advance into supervisory and management roles within hospitality and gaming venues.

Starting with an RSG/RCG certification and potentially advancing to further education and additional skills, you can pursue a career pathway in responsible gambling services which can lead to various opportunities within the hospitality industry.

RSG / RCG Career Pathways – SITHGAM022 Provide Responsible Gambling Services

The SITHGAM022 Provide Responsible Gambling Services certification — also known as RSG (Responsible Service of Gambling), RCG (Responsible Conduct of Gambling), and RGS (Responsible Gambling Services) — is the mandatory entry-level qualification for working in any venue that offers gambling services across all Australian states and territories. Previous unit codes include SITHGAM201, SITHGAM006A, and SITHGAM001, but the current nationally recognised code is SITHGAM022. This qualification opens career pathways into roles including gaming attendant, bar staff, duty manager, gaming supervisor, gaming manager, licensee, and venue manager at casinos, clubs, pubs, hotels, TABs, and sporting venues across Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, Canberra, Gold Coast, Newcastle, Cairns, Townsville, and all regional areas of Australia. Job Trainer Australia (RTO 45742) delivers the SITHGAM022 course fully online.

From RSG/RCG to Certificate II in Hospitality and Beyond

The RSG/RCG certification (SITHGAM022) is a stepping stone towards further educational opportunities within the hospitality industry. The RSG/RCG unit is included in the Certificate II in Hospitality, which provides a broader foundation for a career in hospitality. Complementary qualifications such as Responsible Service of Alcohol (RSA), Cocktail Mixology skills, and Supervision skills further enrich career prospects and increase employability across the hospitality sector. Job Trainer Australia offers a range of nationally recognised training courses to support your professional development and career advancement in the hospitality and gaming industries.

Frequently Asked Questions – RSG / RCG Career Pathways
What careers can I pursue with an RSG/RCG certificate?

An RSG/RCG certificate (SITHGAM022) qualifies you for roles including gaming attendant, bar staff in gaming areas, duty manager, gaming supervisor, gaming manager, licensee, and venue manager. These roles are available at casinos, clubs, pubs, hotels, TABs, and sporting venues across all Australian states and territories.

Is the RSG/RCG unit included in the Certificate II in Hospitality?

Yes. The SITHGAM022 Provide Responsible Gambling Services unit is included in the Certificate II in Hospitality. Completing your RSG/RCG first gives you a head start, as this unit contributes towards the broader Certificate II qualification.

Do I need both RSA and RSG/RCG to work in hospitality?

In most states, hospitality venues that serve alcohol and offer gambling services require staff to hold both an RSA (Responsible Service of Alcohol) and an RSG/RCG (Responsible Service of Gambling) certificate. Holding both qualifications maximises your employment opportunities. Job Trainer Australia offers both courses online.

What complementary courses should I consider alongside RSG/RCG?

Complementary courses include Responsible Service of Alcohol (RSA), Cocktail Mixology skills, and Supervision skills. Together with your RSG/RCG certification, these qualifications provide a comprehensive skill set for a successful career in the hospitality and gaming industry.

Is RSG/RCG mandatory in all Australian states?

RSG/RCG training is a mandatory qualification required to work in a venue that offers gambling in all states and territories Australia wide. The qualification is compulsory in NSW, VIC, QLD, SA, TAS, NT, and ACT. In WA it is strongly recommended and preferred by most employers. The course is also known as RGS (Responsible Gambling Services) and has been coded as SITHGAM201, SITHGAM006A, and SITHGAM001 in the past.

Can I complete the RSG/RCG course online?

Yes. Job Trainer Australia (RTO 45742) delivers the SITHGAM022 Provide Responsible Gambling Services course fully online across Australia. The online format allows you to study from home, at your own pace, on any device. Upon successful completion, you receive a nationally recognised Statement of Attainment. For support, contact 1300 020 615 or email info@jta.edu.au.

Job Trainer Australia | RTO 45742

Nationally Recognised Training

Easy to Enrol Support LLND Duration Proof of ID System Requirements
Get Started – RSG / RCG Online Training

3 Easy Steps to Your Statement of Attainment | RTO 45742

Start your training now with the fully online course offered by Job Trainer Australia. This course provides 24/7 access via an interactive learning platform and also offers training through the free Job Trainer Australia mobile app.

By engaging in this course, you will encounter a range of assessment formats such as multiple choice, drag and drop, fill in the missing word, and case study questions, enhancing your learning experience.

3 Easy Steps to Start
1

Register and Pay – Register for the course and complete your payment. Once confirmed, you'll receive immediate access to the online learning platform.

2

Provide Your Details – Provide the necessary personal information post-registration, including your identification and Unique Student Identifier (USI).

3

Complete Your Training – Complete all course materials and assessments at your own pace. Study online 24/7 or via the free Job Trainer Australia mobile app.

Upon successful completion of the online course and assessments, you will be awarded a Statement of Attainment.

How to Get Started with Your RSG / RCG Training Online

Job Trainer Australia (RTO 45742) delivers the SITHGAM022 Provide Responsible Gambling Services course — also known as RSG (Responsible Service of Gambling), RCG (Responsible Conduct of Gambling), and RGS (Responsible Gambling Services) — fully online in three easy steps: register and pay, provide your personal details including your USI, and complete all course materials and assessments. The interactive learning platform provides 24/7 access and includes multiple-choice, drag and drop, fill in the missing word, and case study assessment formats. Training is also available via the free Job Trainer Australia mobile app. Upon successful completion, learners receive a nationally recognised Statement of Attainment for SITHGAM022, valid across all Australian states and territories. Previous unit codes include SITHGAM201, SITHGAM006A, and SITHGAM001. Available to learners across Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, Canberra, Gold Coast, Newcastle, Cairns, Townsville, and all regional areas of Australia.

Online RSG / RCG Course – Interactive Learning with Job Trainer Australia

Job Trainer Australia's exclusive online platform eliminates the hassle of downloading, printing, filling out, and scanning forms. The SITHGAM022 course features interactive assessment formats designed to enhance the learning experience, including multiple-choice questions, drag and drop activities, fill in the missing word exercises, and real-world case study questions. The fully online system provides automated updates, immediate access to course progress and assessor feedback, and 24/7 access to all course resources. Assessor feedback is provided within two business days, with up to three attempts per question and additional guidance available. For support, contact Job Trainer Australia on 1300 020 615 or email info@jta.edu.au.

Frequently Asked Questions – Getting Started
How do I enrol in the RSG/RCG course?

Simply register on the Job Trainer Australia website, complete your payment, and you'll receive immediate access to the SITHGAM022 online learning platform. You can start your training straight away — 24/7 access is available via the website or the free Job Trainer Australia mobile app.

What types of assessments are in the course?

The course features a range of interactive assessment formats including multiple choice, drag and drop, fill in the missing word, and case study questions. All assessments are open book, meaning you can reference your course materials while completing them.

What do I receive when I finish the course?

Upon successful completion of all course materials and assessments, you will be awarded a nationally recognised Statement of Attainment for SITHGAM022 Provide Responsible Gambling Services, issued by Job Trainer Australia (RTO 45742). This is valid across all Australian states and territories.

Can I complete the course on my phone?

Yes. Job Trainer Australia offers a free mobile app that allows you to access your course materials, complete assessments, and track your progress from your phone at any time. The app is available alongside the full online platform, giving you flexibility to study wherever and whenever suits you.

How long do I have to complete the course?

You have a 12-week window from the date of purchase to complete the SITHGAM022 course. The course is self-paced, so you can work through it as quickly or gradually as you prefer. Free extensions are available upon request if you need additional time.

Job Trainer Australia | RTO 45742

Nationally Recognised Training

To Speak to Our Support Team
☎

Call Us

1300 020 615

✉

Email Us

info@jta.edu.au

⚭

Live Chat

Please note that live chat is available during normal office hours 9 AM – 4 PM Mon–Fri.

In addition to these support options, our website contains many FAQs — click on the FAQs tab for answers to common questions.

Job Trainer Australia's online courses require basic computer skills, reading, and writing abilities. These courses also entail using technology to fulfill assessment requirements.

If uncertain about your skills or equipment, it is advisable to contact our team before registering.

Job Trainer Australia offers a platform demo during registration to assist students in navigating the online environment effectively.

Students have 12 weeks from purchase to complete the course, allowing for extensions upon request.

Job Trainer Australia encourages active participation and provides SMS alerts if engagement decreases, ensuring students receive the necessary support to finish their training.

RSG / RCG Training Support – Job Trainer Australia Contact Details

Job Trainer Australia (RTO 45742) provides comprehensive support for learners completing the SITHGAM022 Provide Responsible Gambling Services course — also known as RSG (Responsible Service of Gambling), RCG (Responsible Conduct of Gambling), and RGS (Responsible Gambling Services). Support is available by phone on 1300 020 615, by email at info@jta.edu.au, and via live chat during office hours (9 AM – 4 PM Monday to Friday). The website also features an extensive FAQs section covering common questions about enrolment, assessments, and course completion. Previous unit codes include SITHGAM201, SITHGAM006A, and SITHGAM001, but the current nationally recognised code is SITHGAM022. Support is available to learners across Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, Canberra, Gold Coast, Newcastle, Cairns, Townsville, and all regional areas of Australia.

Online Learning Support – Course Completion and Student Engagement

Job Trainer Australia's online courses require basic computer, reading, and writing skills, with technology-based assessments forming part of the SITHGAM022 course. A platform demo is provided during registration to help students navigate the online environment. Students have 12 weeks to complete the course after purchase, with free extensions available upon request. Job Trainer Australia actively monitors student engagement and sends SMS alerts if participation drops, ensuring learners receive the support they need to complete their training. Assessor feedback is provided within two business days, and learners have up to three attempts per question with additional guidance available.

Frequently Asked Questions – Support & Contact
How do I contact Job Trainer Australia for help?

You can contact Job Trainer Australia by phone on 1300 020 615, by email at info@jta.edu.au, or via live chat on the website during office hours (9 AM – 4 PM Monday to Friday). The website also has an FAQs section with answers to many common questions.

Do I need computer skills to complete the RSG/RCG course?

Yes. Job Trainer Australia's online courses require basic computer, reading, and writing skills. The courses also involve using technology for assessments. If you're unsure about your skills or equipment, contact the support team on 1300 020 615 before registering. A platform demo is provided during registration to help you navigate the online environment.

How long do I have to complete the course?

Students have 12 weeks to complete the SITHGAM022 course after purchase. The course is self-paced, so you can work through it at your own speed. Free extensions are available upon request if you need additional time — simply contact the support team.

What happens if I stop progressing in the course?

Job Trainer Australia encourages active participation and monitors student engagement. If your participation drops, you will receive SMS alerts to remind you to continue your training. This ensures you get the support you need to complete the course within the 12-week window.

Is there a demo to help me use the online platform?

Yes. Job Trainer Australia offers a platform demo during registration to help students navigate the online learning environment. This walkthrough familiarises you with the course layout, assessment submission process, and how to access your materials and feedback.

Job Trainer Australia | RTO 45742

Nationally Recognised Training

Language, Literacy, Numeracy & Digital (LLND) Requirements

The Language, Literacy, Numeracy & Digital (LLND) requirements for this course encompass core abilities essential for completion, including reading, writing, oral communication, numeracy, and digital skills.

Training providers like Job Trainer Australia ensure learners possess these competencies through pre-course LLND assessments, aiming to guarantee the necessary skill level for course success. This proactive approach aids in enhancing outcomes and learner confidence.

Training providers must ensure learners have the necessary Language, Literacy, Numeracy, and Digital (LLND) skills for their courses. Job Trainer Australia requires all potential learners to complete a short six-question LLND assessment before enrolling.

This assessment does not count towards the final score, but learners must answer at least four questions correctly. If there are skill gaps, Job Trainer Australia will reach out to the learners for further discussion.

Completing this assessment helps learners feel confident in their LLND skills.

To Complete This Course, You Need To:

Reading Skills

Read and interpret gambling legislation, venue policies, codes of conduct, and self-exclusion program documentation.

Writing Skills

Complete written responses, incident documentation, and assessment tasks related to responsible gambling scenarios.

Numeracy Skills

Understand basic numerical concepts related to gambling activities, including odds, betting limits, and time-based indicators of gambling harm.

Digital Skills

Navigate the online learning platform, complete interactive assessments, record video responses, and use the Job Trainer Australia mobile app.

Meeting these LLND requirements is essential for successfully completing the course.

LLND Requirements for SITHGAM022 RSG / RCG Training

Job Trainer Australia (RTO 45742) requires all learners to complete a short six-question LLND assessment before enrolling in the SITHGAM022 Provide Responsible Gambling Services course — also known as RSG (Responsible Service of Gambling), RCG (Responsible Conduct of Gambling), and RGS (Responsible Gambling Services). Learners must answer at least four questions correctly to demonstrate competency in reading, writing, numeracy, and digital skills. This pre-enrolment review does not count towards the final score but ensures learners are prepared for course success. Previous unit codes include SITHGAM201, SITHGAM006A, and SITHGAM001, but the current nationally recognised code is SITHGAM022. LLND support is available to learners across Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, Canberra, Gold Coast, Newcastle, Cairns, Townsville, and all regional areas of Australia.

Frequently Asked Questions – LLND Requirements
What is the LLND assessment?

The LLND assessment is a short six-question pre-enrolment review that evaluates your reading, writing, numeracy, and digital skills. You must answer at least four questions correctly. This assessment does not count towards your final score — it simply ensures you have the necessary skills to complete the SITHGAM022 course successfully.

What happens if I don't pass the LLND assessment?

If there are skill gaps identified in the LLND assessment, Job Trainer Australia will reach out to you for further discussion. The team will work with you to determine the best path forward, which may include additional support to help you meet the required skill level before commencing the course.

Do I need advanced computer skills for the RSG/RCG course?

No. You need basic digital skills including the ability to navigate a website, complete online forms, record short video responses, and use a mobile app. Job Trainer Australia provides a platform demo during registration to help you become familiar with the online learning environment. If you're unsure about your skills, contact the support team on 1300 020 615 before enrolling.

Job Trainer Australia | RTO 45742

Nationally Recognised Training

Course Duration

The amount of training that is provided is described in an amount of time that we anticipate you will reasonably need to undertake this unit.

⏱ This course will take 3 minutes to enrol and approximately 6 hours to complete (self-paced).

This may vary from person to person — you may wish to take longer, the choice is yours.

From the date and time of purchase, you have 12 weeks to complete your course.

You can request an extension which will provide additional time to complete the training.

Job Trainer Australia encourages you to keep actively involved with your training. We will send you SMS alerts when we detect that you haven't engaged with your course — we are here to support you to complete your training.

How Long Does the SITHGAM022 RSG / RCG Online Course Take?

The SITHGAM022 Provide Responsible Gambling Services course — also known as RSG (Responsible Service of Gambling), RCG (Responsible Conduct of Gambling), and RGS (Responsible Gambling Services) — takes approximately 3 minutes to enrol and around 6 hours to complete at your own pace. Job Trainer Australia (RTO 45742) provides a 12-week window from the date of purchase, with free extensions available upon request. The course is fully online with 24/7 access via the interactive learning platform and the free Job Trainer Australia mobile app. Previous unit codes include SITHGAM201, SITHGAM006A, and SITHGAM001, but the current nationally recognised code is SITHGAM022. Available to learners across Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, Canberra, Gold Coast, Newcastle, Cairns, Townsville, and all regional areas of Australia.

Frequently Asked Questions – Course Duration
How long does the RSG/RCG course take to complete?

The SITHGAM022 course takes approximately 6 hours to complete, though this may vary from person to person. The course is entirely self-paced, so you may take longer if you wish. Enrolment takes approximately 3 minutes.

How long do I have to finish the course?

You have 12 weeks from the date and time of purchase to complete the course. If you need additional time, you can request a free extension from Job Trainer Australia.

What if I fall behind in my training?

Job Trainer Australia monitors student engagement and will send you SMS alerts if it detects that you haven't engaged with your course. This is to support you in completing your training. If you need more time, free extensions are available upon request. For assistance, contact the support team on 1300 020 615 or email info@jta.edu.au.

Job Trainer Australia | RTO 45742

Nationally Recognised Training

Verification & Identity

As part of our verification protocol for online training, we need to make sure that the person enrolled is the person completing the training.

Identification

You will be asked to submit your approved ID at the commencement of your training and also in your assessment. Our website is safe and secure. IDs are deleted and purged periodically from our platform. Upload an image of your ID into your secure training account — this will be used to verify you prior to the issuance of a Statement of Attainment.

Declaration

You will be required to declare that you are the person completing the training and assessment. The declaration is embedded into your training account and is easy to complete online.

Unique Student Identifier (USI)

You need a USI. A USI is your individual education number for life. It also gives you an online record of your VET training undertaken in Australia. Create or verify your USI in your Job Trainer Australia online training account — it's easy. Visit usi.gov.au for more information. USI Exempt? If you are an international student studying offshore, you will not require a USI. Please tick the USI Exempt declaration when you start your training.

Identity Verification for SITHGAM022 RSG / RCG Online Training

Job Trainer Australia (RTO 45742) requires identity verification for all learners completing the SITHGAM022 Provide Responsible Gambling Services course — also known as RSG (Responsible Service of Gambling), RCG (Responsible Conduct of Gambling), and RGS (Responsible Gambling Services). You must upload approved photo ID, complete an online declaration confirming you are the person completing the training, and provide a valid Unique Student Identifier (USI). All ID documents are stored securely and purged periodically. These verification steps ensure the integrity of nationally recognised training outcomes and are completed within your secure Job Trainer Australia training account. Previous unit codes include SITHGAM201, SITHGAM006A, and SITHGAM001, but the current nationally recognised code is SITHGAM022. Verification support is available to learners across Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, Canberra, Gold Coast, Newcastle, Cairns, Townsville, and all regional areas of Australia.

Frequently Asked Questions – Verification & Identity
What ID do I need for the RSG/RCG course?

You need to upload an approved photo ID at the commencement of your training and again during your assessment. Approved forms of identification include a driver's licence, passport, or government-issued photo ID card. Your ID is stored securely and purged periodically from the platform.

What is a USI and do I need one?

A Unique Student Identifier (USI) is your individual education number for life. It provides an online record of all your VET training undertaken in Australia. Yes, you need a USI to receive your Statement of Attainment. You can create or verify your USI directly within your Job Trainer Australia training account or at usi.gov.au. USI Exempt? If you are an international student studying offshore, you will not require a USI. Please tick the USI Exempt declaration when you start your training.

Is my personal information safe?

Yes. Job Trainer Australia's website is safe and secure. All identification documents are uploaded into your secure training account and are deleted and purged periodically from the platform. Your information is handled in accordance with Australian privacy legislation. For any concerns, contact the support team on 1300 020 615.

Job Trainer Australia | RTO 45742

Nationally Recognised Training

Technical Requirements

To get the most out of your online training, make sure you have the following:

An active email account.

A current form of identification.

Access to a digital camera, scanner, fax machine, or the ability to upload documents.

A stable internet connection.

A reliable web browser, preferably Chrome, as our platform works best with it.

If you're using your training device, please check the video below. Can you see it clearly? Is the audio working?

The course will include similar videos to enhance your learning experience.

Technical Requirements for SITHGAM022 RSG / RCG Online Training

To complete the SITHGAM022 Provide Responsible Gambling Services course — also known as RSG (Responsible Service of Gambling), RCG (Responsible Conduct of Gambling), and RGS (Responsible Gambling Services) — you need an active email account, a current form of photo identification, the ability to upload documents, a stable internet connection, and a reliable web browser (preferably Chrome). Job Trainer Australia (RTO 45742) delivers this course entirely online with video-based learning content. Previous unit codes include SITHGAM201, SITHGAM006A, and SITHGAM001, but the current nationally recognised code is SITHGAM022. The course is available to learners across Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, Canberra, Gold Coast, Newcastle, Cairns, Townsville, and all regional areas of Australia.

Can I Complete RSG / RCG Training on My Phone?

Yes. The SITHGAM022 Provide Responsible Gambling Services course from Job Trainer Australia is fully accessible on mobile phones, tablets, laptops, and desktop computers. The platform works best with Google Chrome. You can also download the free Job Trainer Australia mobile app to complete your RSG or RCG training on the go. A stable internet connection is required for streaming video content and completing interactive assessments.

Frequently Asked Questions – Technical Requirements
What do I need to complete the RSG/RCG course online?

You need an active email account, a current form of photo identification, the ability to upload documents (via camera, scanner, or phone), a stable internet connection, and a reliable web browser — preferably Google Chrome, as the Job Trainer Australia platform works best with it.

Which browser works best for the online training?

Google Chrome is the recommended browser for the best experience on the Job Trainer Australia platform. While other modern browsers will work, Chrome ensures optimal compatibility with the interactive training content and video-based learning materials.

Does the course include video content?

Yes. The SITHGAM022 course includes video-based learning content to enhance your training experience. Before you begin, use the test video on this page to check that your device can play video clearly and that the audio is working. If you experience any issues, contact the support team on 1300 020 615 or email info@jta.edu.au.

Can I complete the RSG/RCG course on my phone or tablet?

Yes. The course is fully accessible on mobile phones, tablets, laptops, and desktop computers. You can also download the free Job Trainer Australia mobile app to complete your training on the go. Just make sure you have a stable internet connection for streaming video content and completing assessments.

Job Trainer Australia | RTO 45742

Nationally Recognised Training