SITHFAB021 Provide responsible service of alcohol

Job Trainer Australia delivers the nationally recognised unit required to serve, sell or supply alcohol in Australia.

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➤ Our RSA course is Nationally Recognised and approved, making it the official online RSA unit for Queensland.

➤ In Queensland, it is mandatory for people involved in Queensland's liquor industry to have a current responsible service of alcohol (RSA) certificate. 

➤ Once obtained, this certification does not expire.

➤ It is a legal requirement to hold a RSA certificate in all states and territories of Australia. 

Anyone can enrol in the Job Trainer Australia Responsible Service of Alcohol course (RSA). There are no prerequisites and no prior alcohol service experience or knowledge is required. 

Proper alcohol service training is a state requirement. Whether you're just starting out or are an experienced server, with RSA training you'll be able to:

➤ Meet the state requirement

➤ Attain nationally recognised training

➤ Develop safe alcohol service skills

Why Online?

At last - No downloading or uploading of forms! 

Job Trainer Australia's custom platform is designed to provide a seamless and efficient online learning experience. 

Students can complete the video roleplay online with just one click and there’s no need to download or upload any forms. 

The platform automatically updates your course results, and you can receive feedback from your assessor immediately. This makes the learning process easier, faster and much  more convenient for students.

Job Trainer Australia offers government approved, current and industry relevant courses across the hospitality and retail industries to help you gain a nationally recognised statement of attainment in your area of interest or work. The unit applies to all tourism, hospitality and catering organisations and is valid in all states of Australia and the hospitality, retail and tourism industries

Our inclusive digital environment allows easy, 24/7 access to extensive learning resources giving you the flexibility to adapt your study around your lifestyle.

To support you throughout your studies we provide live chat, FAQ’s, free App , Spotify podcast and so much more.

Unique 

At Job Trainer Australia, we have developed a custom platform that is truly 100% ONLINE - no forms to download, print, complete or scan! Results are automatically updated in your course and you’re able to view assessor feedback.

Flexible 

Enjoy the flexibility of online training. Train any time 24/7.  Job Trainer Australia provides an easy to navigate, engaging online portal. Train in your own time, at your own pace, our website offers full flexibility to fit in with your schedule. Stop and start whenever you like, our online platform will remember where you left off.

Secure

Relax, your details are safe with us, our platform has the highest encrypted SSL your details are safe and secure.

Engaging 

Our online platform has been created using the latest technology to enhance your experience. We have developed engaging, interactive content that depict real life events. We will challenge your thinking and provide you with strategies to handle difficult situations.

RSA training is mandatory for anyone who is involved in the sale, supply or service of alcohol in a licensed venue, including licensees and staff members. This includes general, on-premises, late night and packaged liquor licences. 

The aim of RSA training is to provide individuals with the knowledge and skills necessary to promote responsible service and consumption of alcohol, as well as to ensure the safety and wellbeing of both customers and staff.

But remember, in Australia, it's not just a good idea to hold your RSA certificate - it's the law! So sign up today and join the ranks of responsible servers all across the country.

THIS COURSE IS SUITABLE FOR LEARNERS WHO:

The unit applies to all levels of personnel involved in the sale, service, including promotional service and supply of alcohol in licensed premises. 

Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; delivery services and supplier sales representatives. 

The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

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 Did you know that some states in Australia, like NSW, Victoria, or the ACT, require you to refresh your RSA certification every 3-5 years? It's important to stay up to date with the latest updates and requirements in your state. 

We'll even send you a reminder when it's time for renewal or you can download the free Job Trainer Australia app for updates. If you're moving to a different state, check their RSA requirements as you may only need to complete an online bridging unit. 

Remember, support is available and you can find details on the ‘Support’ tab.

COURSE DETAIL

SITHFAB021 Provide repsonsible service of alcohol 

Training.Gov SITHFAB021

This nationally recognised unit of competency describes the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol

The unit covers the following areas;

➤ Follow the principles of responsible service of alcohol.

➤ Assist customers to drink within appropriate limits.

➤ Assess alcohol affected customers and identify those to whom sale or service must be refused.

➤ Refuse to provide alcohol.

Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. 

This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

When you enrol in the official Job Trainer Australia Responsible Service of Alcohol (RSA) Course, you have access to everything you need to gain a solid understanding of your legal responsibilities regarding the safe and responsible service of alcohol as well as how to minimise harm. With Job Trainer Australia there are:

➤ No hidden prerequisites

➤ No hidden assessment requirements

➤ No hidden fees or charges

Immediate Start

As soon as you sign up, you have instant access to your course. As the entire training takes around 6 hours, some students sign up and complete the course on the same day. If you prefer to take your time, we allow 3 months to complete the course and you can start and stop as often as you like.

ASSESSMENT DETAIL

EVIDENCE GATHERING

What you need to know about the assessment:

➤ All assessments are conducted as open book assessment (this means you can refer to your Learner Guide, course resources or review link contained in each assessment question.

➤ You must satisfactorily complete all tasks, independently and written answers must be in your own words.

➤ No marks or grades are allocated for assessment tasks. The outcome of the task will be Satisfactory or Not Yet Satisfactory.

➤ In the event of a Not Yet Satisfactory result you will be given feedback and the opportunity to resubmit.

The following methods of assessment will be used for this unit:

➤ Knowledge Questions using multi-choice & short answer

➤ Skill assessment - Observations

OVERVIEW  - ASSESSMENT PROCESS

Students will be expected to complete the following requirements during the assessment.

Knowledge Evidence

➤ Multiple-choice and short answer

Skills Evidence 

➤ Video Scenario which requires student response. 

★ We provide the video roleplay, the customer and the setting.

Each student will undertake a Pre-Enrolment Review or LLND short test before enrolling to help confirm the proposed course is suitable. It will provide valuable information about an individual's existing skills and knowledge, language, literacy, numeracy and digital skills. 

Stage 1 Assessment - Knowledge - Multiple Choice & Free text

➤ Following each of the modules, you are required to complete a multiple-choice & short answer assessment.

➤ Each module assessment comprises of a combination of multiple-choice questions such as drag and drop, fill in the missing word. In addition, there are a number of short answer questions where you will be required to source, read and interpret information and answer in your own words.

➤ All questions must be answered correctly within each module in order to proceed.

➤ Once you have satisfactorily completed Assessment 1 – you will move onto Assessment Stage 2

Stage 2 Assessment – Skills Evidence

➤ You will be provided with a video scenario of a customer requesting the service of alcohol. 

** We provide you with a video roleplay, customer and licensed premises. You are required to video your response to the customers request

You can record your response to the scenario either through your training account or on your phone and upload it to your training account. 

FEEDBACK AND COMPLETION

➤ Please allow up to two (2) working days for feedback or marking of your assessment.

➤ You will be provided with 3 attempts for each assessment question, if you exceed 3 attempts you will be offered feedback. You will be required to review the learning again to reattempt the question.

➤ In the event of a Not Yet Satisfactory result your assessor will provide you with feedback. You are required to review the feedback and resubmit.

➤ Please note - Your work will only be assessed by a JTA assessor upon your submission of your video. Your video will not be used for any other purpose.

➤ Competency Conversation - if a trainer and assessor needs to clarify any aspect of your submission, they will contact you to discuss.

➤ A Statement of Attainment is issued once you have been deemed competent in the unit.

COURSE MATERIAL

Job Trainer Australia offers online learning resources required to complete this unit.

Resources can be located via your training account on the Job Trainer Australia Learning Platform.

Equipment you will need to have access to:

You are required to submit your response to each video scene provided by Job Trainer Australia.

You will need a few resources to film your video response to the customers requests and beahviour, these include:  

➤ Laptop or PC with webcam and microphone; or

➤ iPhone or similar device

Start your training now!

This fully online course can be accessed 24/7 via a interactive, custom designed learning platform with an option to train on the Job Trainer Australia free APP 

You will be able to view the online content and move seamlessly to the assessments, which include various types of questions such as multiple choice, drag and drop, fill in the missing word, and case study questions. This will help you to learn and retain the information more effectively.

3 EASY STEPS TO START

➤ Step 1: Register and pay for the course: Go to the website of the online course and register yourself for the course. Choose the state in which you intend to work and make the payment for the course.

➤ Step 2: Provide the required information: Once you have registered and paid for the course, you will need to provide the required information. This may include your personal details, contact information, and any other necessary information.

➤ Step 3: Complete your online course material and assessments: Once you have provided the required information, you will be able to access the online course material. Study the material carefully and complete all the assessments that are included. These assessments may include multiple choice, drag and drop, fill in the missing word, and case study questions. 

Upon successful completion of the online course and assessments, you will be awarded a statement of attainment.

Remember, it is important to take the online course seriously and dedicate enough time and effort to complete it. Good luck with your training

To speak to our support team call 

☎  1300 020 615 or 

email info@jta.edu.au 

Please note that live chat is only available is only available during normal office hours 0800 – 3pm Mon-Fri.

FAQ's In addition to these support options, our website contains many FAQs, click on the FAQs tab.

This online course is conducted online and requires basic computer skills, reading and writing skills.

As well as the use of technology to complete the assessment requirements. If you are unsure if you have the skills or equipment contact us to discuss your needs before registering.

Still not sure online training is for you? 

As part of the registration process Job Trainer Australia provides a demo which supports students ability to navigate the online platform making your experience more enjoyable.

➤ From the date and time of purchase, you have 12 weeks to complete your course.

➤ You can request an extension via our support channels which will provide additional time to complete the training.

➤ Job Trainer Australia encourages you to keep actively involved with your training, we will send you SMS alerts when we detect that you haven’t engaged with your course, we are here to support you to complete your training.

LANGUAGE, LITERACY, NUMERACY & DIGITAL (LLND) REQUIREMENTS FOR THIS COURSE.

The term 'language, literacy, numeracy, and digital' (LLND) refers to core skills, learning, reading, writing, oral communication and numeracy. These core skills are required by an individual completing this unit.

Training providers are responsible for ensuring that learners have the necessary Language, Literacy, Numeracy, and Digital (LLND) competencies for their chosen training program. This involves using assessment tools to evaluate a learner's LLND skills before enrolling them in a course. This helps ensure that learners have the appropriate level of LLND skills needed to succeed in the course, leading to better outcomes and increased confidence.

Job Trainer Australia takes this responsibility seriously and requires all potential learners to complete a short 6-question LLND assessment prior to course enrolment, to help ensure their success in the training course. 

This short assessment is not counted towards the final result, but learners are required to obtain at least 4 out of the 6 questions correct. Any identified skill gaps will prompt Job Trainer Australia to call the learner to discuss further.

By completing this short assessment, learners can be confident that they have the necessary LLND skills to succeed in their chosen course.

To complete this course, you must be able to:

Reading Skills:

Ability to read complex information such as general, regulatory and advisory information issued by local, or state and territory liquor licensing authorities, in-house policies and procedures, and specific provisions of relevant state or territory licensing requirements.

Ability to read a range of identification (ID) and proof of age documents, signage, and warning signs and wording within in-house policies and procedures.

Oral Communication:

Ability to provide information on responsible service of alcohol laws in a way that is easily understandable for customers.

Ability to speak firmly and clearly with intoxicated customers in a manner that de-escalates conflict.

Numeracy Skills:

Ability to calculate volume and number of standard drinks or samples.

Ability to determine a customer's age from date of birth on ID and proof of age documents.

Teamwork Sills:

Ability to share customer information with team members to ensure proper responsible service of alcohol practices within the organisation.

Self-Management:

Ability to deal with hostile or uncooperative customers in a professional manner and in line with organisational procedures.

It is important to ensure that you meet these LLND requirements before enrolling into a course to ensure that you can successfully complete the course requirements.

The amount of training that is provided is described in an amount of time that we anticipate you will reasonably need to undertake this unit.

⏱This course will take 3 minutes to enrol and approximately 6 hours to complete (self-paced). This may vary from person to person, you may wish to take longer, the choice is yours.

➤ From the date and time of purchase, you have 12 weeks to complete your course.

➤ You can request an extension  which will provide additional time to complete the training.

➤ Job Trainer Australia encourages you to keep actively involved with your training, we will send you SMS alerts when we detect that you haven’t engaged with your course, we are here to support you to complete your training.

As part of our verification protocol for online training we need to make sure that the person enrolled is the person completing the training.

Identification

You will be asked to submit your approved ID at the commencement of your training and also in your assessment. Our website is safe and secure. IDs are deleted and purged periodically from our platform. Upload an image of your ID into your secure training account, this will be used to verify you prior to the issuance of a statement of attainment.

Declaration 

You will be required to declare that you are the person completing the training and assessment. The declaration is embedded into your training account and is easy to complete online.

Unique Student Identifier ( USI )

Unique Student Identifier (USI): You need a USI. A USI is your individual education number for life. It also gives you an online record of your VET training undertaken in Australia. Create or verify your USI in your Job Trainer Australia online training account, its easy

To get the most out of your online training, you will need the following:

➤ A valid Email account.

➤ A valid form of identification.

➤ Either a Digital camera / scanner / fax / iPhone or ability to upload documents from your files to your student account.

➤ A reliable internet connection

➤ A reliable Browser. Our platform has been optimised for Chrome

If you are on the device that you are planning to use to complete your training, click on the video below, can you see it? can you hear it?

Videos like the one below, are contained throughout the course.