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JTA-002 Anger Management

Anger Management Course Online

Online Anger Management short course: understand the anger cycle, recognise your warning signs and hot buttons, stay in control with proven techniques, and de-escalate angry people at work and at home. Certificate of Completion issued instantly.

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Overview Course + Assessment Duration + Certificate

Anger Management Course Online

A two-hour, self-paced short course on understanding the anger cycle, controlling your own reactions and de-escalating angry people – at work and at home.

100% Online  ·  Approx. 2 hours  ·  Certificate of Completion
JTA-002 Anger Management

Anger is a powerful emotion. Left unmanaged it can damage working relationships, cost people their jobs and turn everyday interactions into incidents. The JTA-002 Anger Management short course takes you through the anger cycle, your personal warning signs and hot buttons, practical techniques to stay in control, and proven ways to work through problems with others and de-escalate angry people. Delivered 100% online by Job Trainer Australia (RTO 45742), it takes about two hours, and you receive a Certificate of Completion as soon as you pass the final assessment.

Course at a Glance

Course Code
JTA-002
Price
$30.00 + GST
Duration
Approx. 2 hours
Delivery
100% Online
Prerequisite
None
Awarded
Certificate of Completion
Course Type
Professional development
Expiry
No expiry
Provider
Job Trainer Australia

Professional development course. This short course is delivered by Job Trainer Australia (RTO 45742) as non-accredited professional development. On completion you receive a Certificate of Completion, not a nationally recognised Statement of Attainment. For nationally recognised training, see our accredited courses.

Who Is This Course For?

Customer-facing staff — Anyone who deals with customers face to face or over the phone and needs to stay calm under pressure.

Hospitality and liquor sales — Food and beverage attendants, bar staff and packaged liquor salespeople, in person, over the phone or online.

Cellar door and supplier staff — Winery, brewery and distillery cellar door teams and supplier sales representatives.

Security staff — Crowd controllers and security who monitor customer behaviour and need to de-escalate safely.

Supervisors and managers — Leaders who manage anger in their team and want practical tools to defuse tense situations.

What You Will Learn

The anger cycle

The five phases of the anger cycle – trigger, escalation, crisis, recovery, depression – the fight-or-flight response and the common myths about anger.

Right and wrong ways to deal with anger

Why ignoring, holding in or lashing out makes things worse, and what acknowledging anger and pausing before you react looks like.

Controlling your anger

Reading your warning signs, using coping thoughts and relaxation techniques, and venting safely.

Separating the people from the problem

Objective versus subjective language, identifying the real problem and using “I” messages.

Working the problem together

Constructive disagreement, negotiation tips, building consensus and choosing and implementing the best solution.

Dealing with your anger and others’

Hot buttons and your anger log, alter / avoid / accept, and how to de-escalate an angry person – and when to back off.

100% Online Training

Train any time, 24/7, on any device. Start, pause and resume whenever it suits you — the platform remembers where you left off. Secure SSL-encrypted platform with interactive content built around real workplace situations.

24/7

Access to your course

2 hrs

Typical completion time

3 mths

Course access

SSL

Secure platform

Why Train with Job Trainer Australia?

Registered Training Organisation

Job Trainer Australia is an ASQA-registered RTO (45742). This professional development course is delivered on the same platform, by the same team, as our nationally recognised RSA and food safety courses.

Trusted by 10,000+ Students

Thousands of Australian hospitality and retail workers have trained with Job Trainer Australia.

Real Support

Live chat, phone (1300 020 615) and email support from an Australian-based team, plus a free mobile app for learning on the go.

Built for Workplaces

Employers can purchase codes for staff through a Business Account and track completions — ideal for inductions and team professional development.

Ready to start? Use the Start Course Now button at the top of this page ↑

Frequently Asked Questions

Tap any question to view the answer.

Is the Anger Management course nationally recognised?

No. JTA-002 Anger Management is a professional development short course. You receive a Certificate of Completion issued by Job Trainer Australia (RTO 45742), not a nationally recognised Statement of Attainment. It is ideal for inductions, team training and professional development records.

How long does the course take?

Approximately 2 hours. It is self-paced, so you can stop and start as often as you like — the platform saves your progress. You have 3 months of access from enrolment.

How is the course assessed?

A 20-question online assessment at the end of the course (multiple choice and drag-and-drop ordering questions). It is marked automatically and every question must be answered correctly; if you get one wrong you can review the relevant section and resubmit. There is no written assignment.

When do I get my certificate?

Immediately. Your Certificate of Completion is generated automatically when you pass the final assessment, emailed to you and stored in your student portal.

Does the certificate expire?

No. The certificate has no expiry date. We recommend logging back in occasionally to review any updated content.

How much does it cost?

$30.00 plus GST. As a non-VET professional development course, GST applies and is shown separately at checkout.

Can I enrol my whole team?

Yes. Employers can purchase multiple places and issue codes to staff through a Job Trainer Australia Business Account, and track completions in one place. Call 1300 020 615 to set one up.

Job Trainer Australia RTO 45742 | Professional development course | 53/15 Labouchere Road, South Perth WA 6151 | 1300 020 615 | info@jta.edu.au

Course Structure and Assessment

The course is organised into eleven short online sections, from understanding the anger cycle through to de-escalating angry people. Work through them at your own pace, then complete one short online assessment at the end. There is no written assignment and no observer report — most people finish in about two hours.

What the course covers

  1. The nature of anger — The five-phase anger cycle, the fight-or-flight response and the myths we believe about anger.

  2. The right and wrong ways to deal with anger — What makes anger worse, and what acknowledging it and pausing before you react looks like.

  3. Controlling anger — Reading your warning signs, coping thoughts, relaxation techniques and venting safely.

  4. Separating the people from the problem — Objective versus subjective language, identifying the real problem and using “I” messages.

  5. Working and solving the problem together — Constructive disagreement, negotiation tips, consensus, and choosing, implementing and evaluating a solution.

  6. Dealing with your anger — Your hot buttons, keeping an anger log, and the alter / avoid / accept approach.

  7. Dealing with angry people — De-escalation techniques, finding the truth and agreeing with it, and knowing when to back off.

  8. Pulling it all together — The four-step process overview and five tips for putting it into practice.

How you are assessed

Final online assessment

20 questions — multiple choice (some with more than one correct answer) and two drag-and-drop ordering tasks — at the end of the course.

Review and resubmit

Every question must be answered correctly. If you get one wrong, each question links back to the section that covers it so you can review and resubmit — there is no penalty.

Open book

Refer back to the course content at any time while completing the assessment.

Instant result

The assessment is marked automatically. Your Certificate of Completion is issued as soon as you pass — no waiting for an assessor.

Certificate of Completion. This is a professional development course, not a nationally recognised unit of competency. Your certificate can be used as evidence of professional development with your employer or industry body.

Duration, Access and Certificate

Approx. 2 hours to complete

Most people finish in one or two sittings. Take longer if you like — start, stop and resume at any time and the platform saves your progress.

3 months access

You have 3 months from enrolment to complete the course. We send SMS and email reminders if you haven't logged in for a while.

Certificate issued on completion

Your Certificate of Completion is available in your student portal and emailed to you as soon as you pass the final assessment.

No expiry

Your Certificate of Completion does not expire. Log back in any time to review the latest content.

Need more time? If your access lapses, call 1300 020 615 — one free reactivation (a further 3 months) is available on request.

Easy to Enrol Support Pathways

Easy to Enrol — 3 Simple Steps

  1. Register and pay online. Create your free student account (or log in), choose your state and pay $30.00 + GST by card. Access is immediate.

  2. Complete the course. Work through the modules and quizzes at your own pace — about an hour in total — on your phone, tablet or computer.

  3. Download your certificate. Your Certificate of Completion is issued automatically when you pass the final quiz and is stored in your portal for re-download any time.

Training a team? Employers can buy multiple places and issue codes to staff through a Job Trainer Australia Business Account. Call 1300 020 615 or email info@jta.edu.au to set one up.

Need Help? Contact Our Support Team

Live chat

9am – 3pm Monday to Friday (AWST), via the chat icon on this website.

FAQs and Student Handbook

Quick answers in our FAQs; the Student Handbook is linked in the website header.

This course is completed online and needs basic computer, reading and writing skills. If you are unsure whether you have the skills or equipment, contact us before enrolling and we will help.

Where to Next?

Anger Management pairs well with our other people-skills short courses and the nationally recognised courses most hospitality and retail staff need.