Frequently Asked Questions

  • live_help Can I get a RSA if I am under 18 yrs?

    Yes you can

    Keep in mind though that you cannot work in a licensed premises until you turn 18yrs, however in some states there are exceptions for perople who are only 16, please call 1300 020 615 if you require further information

  • live_help What if my account is deactivated?

    Email us info@jta.edu.au 

    No problem, email or call JTA 1300 020 615 and we will establish why it was deactivated. 

    Generally it means that your course has had a major update that may affect you, we can let you know what this is so you can continue on with your training. 

  • live_help Are the courses Nationally Recognised?

    Yes

    Job Trainer Australia is approved by the Australian Skills Quality Authority as a Registered Training Organisation - RTO Code 45742. 

    We offer Nationally Recognised training, in addition we also offer non-accredited courses which will assist you in professional development and may enhance your workplace skills.  

    Please make sure that you select the course that is right for you.

     

  • live_help Approved Manager for WA - Red Card Information

    Job Trainer Australia is approved by the Department of Local Government, Sport and Cultural Industries to deliver the official Apprvoed Managers Course (52863WA) in WA. 

    Once you have completed your training with Job Trainer Australia you will need to follow the steps below to activate your Approved Managers Card ( Red Card)

    APPROVED MANAGER APPLICATION GUIDE

     

  • live_help I would like a refund.

    No problem

    please make sure that you have read our Student Terms and Conditions. to see if you qualify or email info@jta.edu.au 

  • live_help Can I use my RSA certificate in other states?

    Generally Yes.

    Some states require you to undertake a bridging course that provides information that aligns with their state legislation.  These states are listed below

    • NSW
    • Victoria
    • ACT

    We recommend that you check with us first if you are unsure. 

    Email info@jta.edu.au or call 1300 020 615. We will be happy to assist.

  • live_help Are the courses State Approved

    Yes. Our courses are approved Australia Wide

    Job Trainer Australia offers courses which have been approved by the national and state regulator. 

    Look out for the NRT logo on courses that are nationally recognised. 

    We also offer non-accredited training ideal for Professional Development.

    If you would like to check our credentials, log onto the state regulating bodies website and we will be listed as an approved training provider.

  • live_help How quickly can I get my certificate

    This depends on you. 

    Complete your training and assessment without delay and we will review and assess your answers on the same day.

    Resubmission of incorrect repsonses may take a little bit of extra time, so we suggest you check that you have met the assessment requirements before you submit. 

    If you need your certificate urgently, call or email, we will be happy to assist.

    If you get stuck, we are here to help. info@jta.edu.au or 1300 020 615

  • live_help ACT - As an employee can I serve a person alcohol if I am less than 18 years of age?

    A person less than 18 years of age may work in an adult only area if they are not supplying liquor to patrons. 

    In the ACT, the licensee or permit holder commits an offence if they employ a person less than 18 years of age and that person supplies liquor and the liquor is supplied in an adult only area of the licensed or permitted premises.

    A person less than 18 years of age may serve liquor to patrons who are not in an adult only area such as with a meal in a restaurant if the restaurant is not in an adult only area.

  • live_help Is Job Trainer Australia a Registered Training Organisation?

    Yes 

    We approved by the Australian Skills Quality Authority RTO Code 45742

    Look us up on Training.gov https://training.gov.au/Organisation/Details/45742 

  • live_help Does my food business need a Food Safety Supervisor?

    This will depend on a few factors such as:

    • What state you intend to work in
    • What type of food you will be serving
    • What type of food business you intend to be working in or own.

    Generally most licensable food businesses will require a Food Safety Supervisor if they serve:

    Please check with your state or local council for requirements, or call us, we will be happy to guide you in the right direction

  • live_help Can I complete my training over time?

    Yes

    The Job Trainer Australia platform allows you to stop and start whenever you like.

    The platform will remember where you left off. No need to save your work, we capture your progress as you go.

    If you forget to complete your course, we will provide a gentle reminder via sms or email.

    We provide three months from date of enrolment to complete your course. Extensions can be given, just give us a call.

  • live_help Where can I read the Student Terms and Conditions?

    Right here!

    Student Terms and Conditions.

    Or on every page of your training account and when you enrol and purchase your course

  • live_help I need extra help with my training

    We understand that online training is not one size that fits all. 

    The Job Trainer Australia platform and Training App provides intuitive guidance throughout the training program. We provide a short language, literacy and numeracy test before you start so can determine if you will need extra assistance along the way.

    We provide audio on every page of the course, we offer translation software and of course we are always happy to provide support at any stage of your training.

  • live_help When does my certificate expire?

    This depends on the course and the state in which you trained for. 

    Generally, nationally recognised courses do not expire, however some states may require refresher training after a certain amount of time, usually 3 -5 years. 

    Each of our courses provide information in relation to validity and expiry of the statement of attainment issued. Please read this information before purchasing your course. Or email us info@jta.edu.au for a quick response.

     

  • live_help Do I need special equipment to complete online training

    Short answer is No!

    Please read course information on student requirements and system reuqirements, you will see that you will have all that is required such as:

    • Internet access
    • Device to train on such as iPhone, laptop, desktop, tablet
    • Email account

    You will not require a printer as your certificate can be;

  • live_help USI Information

    What is a USI?

    Remember at Job Trainer Australia, you can provide your USI at the beginning or end of your training, however it is required so that we can issue your certificate.

  • live_help USI - Obtain a USI

    You can create or verify your USI on the Job Trainer Australia Training App or you may choose to obtain your USI directly with USI.GOV by following the steps shown in the video below: