SITHGAM022 Provide responsible gambling services

If you want to work in hospitality and serve customers involved in gambling, you must have a current Responsible Service of Gambling RSG/RCG certificate. You can now take the RSG/RCG course online for WA, QLD, and NT. This course is fully accredited

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STATE REQUIREMENTS

Queensland: RCG/ RSG training is compulsory for Queensland and must be obtained prior to starting employment. Training can be done online

If you plan to work in the hospitality industry and serve customers involved in any form of gambling, obtaining a current accredited Responsible Service of Gambling (RSG/RCG) certificate is essential. This certification ensures you understand the legal and social responsibilities associated with gambling activities, helping create a safe environment for patrons.

Good news! You can now complete your RSG/RCG training online for WA, QLD, and NT. This option allows you to finish the course comfortably at home and at your own pace.

The online format is not only quick and easy but also significantly cheaper than traditional classroom training, making it accessible for everyone. Plus, the course is fully accredited, ensuring you meet industry standards.

The RSG Online is the required training course for QLD, WA and NT

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

COURSE DETAIL

SITHGAM022 Provide responsible gambling services 

SITHGAM022 Course Information

This nationally recognised unit of competency provides information on the performance outcomes, skills and knowledge required to responsibly provide gambling services.

The unit covers the following areas;

➤ Implement responsible gambling practices.

➤ Provide information and assistance to customers about gambling harm and harm minimisation

ASSESSMENT DETAIL

Assessment involves various formats and criteria:

1. Assessments are open book, allowing reference to guides or materials during the task .
2. Participants must independently respond to all questions in their own words.
3. Evaluation is based on a Satisfactory or Not Yet Satisfactory outcome, with feedback provided.
4. Tasks are completed to demonstrate knowledge to trainers and assessors

Evidence gathering includes various techniques:

➤ Knowledge assessment involving multi-choice questions.
➤ Written response questions for applying learned skills and knowledge.
➤ Video or photo verification and verbal questions.
➤ Recording all interactions with students for assessing competence effectively

ASSESSMENT PROCESS

Multiple-choice questions: Demonstrate your knowledge through straightforward questions.

Written response questions: Apply what you have learned and provide information on how you will apply your skills and knowledge to gambling activities, helping create a safe environment for patrons.

Video scenario: requires you to respond to customer requests. 

The assessment process aims to ensure that you have acquired the necessary knowledge and skills to safely provide responsible gambling services.

ASSESSMENT FEEDBACK

Job Trainer Australia assessors offer consistent assessment feedback via email, direct conversation, and various support channels like Live Chat and Website inquiries to aid your learning journey and enhance course success. This feedback mechanism is designed to optimise your learning outcomes.

Before enrolling, each student must undergo a online short Pre-Enrolment Review or LLND test to assess course suitability, evaluating skills in existing knowledge, language, literacy, numeracy, and digital proficiency. 

COMPLETION

Upon completion of assessments, feedback, and resubmissions, your work will be evaluated within a standard timeframe of two business days.

➤ Expect up to three attempts per question, with additional guidance provided upon surpassing this limit. 

➤ Feedback on free text responses and video verification will be accessible through your training account for review and adjustment before resubmission. 

➤ Following Video submission, work is assessed solely by a JTA assessor, who may engage in a Competency Conversation if required. 

➤ Successful completion results in the issuance of a Statement of Attainment 

RCG vs. RSG vs. RGS

The nationally accredited unit SITHGAM022 is titled "Provide Responsible Gambling Services" (RGS). This course has previously been known in some states as "Provide Responsible Service of Gambling" (RSG) or "Provide Responsible Conduct of Gambling" (RCG). All of these names and abbreviations refer to the same unit of competency. The unit has also been assigned several previous codes, including SITHGAM201, SITHGAM006A, and SITHGAM001, but it is currently recognised as SITHGAM022.

RESOURCES REQUIRED BY YOU:

To excel in your training, ensure you have the following essential resources:

➤ Reliable Internet Connection: A stable internet connection is crucial to undertake online training.

➤ Mobile Phone Device: Useful for recording your final declaration or you may choose to train on the Job Trainer Australia free App. 

RESOURCES PROVIDED BY JOB TRAINER AUSTRALIA:

Job Trainer Australia is committed to supporting your learning journey by supplying the following resources:

➤ Course Materials: Access comprehensive learning materials curated to enhance your skills in writing and marketing. These documents could include study guides, reference materials, and templates to guide your learning.

➤ Educational Videos: Engage with informative videos that offer insights into industry best practices, case studies, and practical demonstrations to deepen your understanding of key concepts.

➤ Assessments: Gauge your progress and knowledge retention through assessments designed to test your comprehension.

➤ Support Services: Benefit from additional support services such as mentoring, Q&A sessions, and online forums to address any queries or challenges you encounter during the course.

By leveraging these resources provided by Job Trainer Australia and ensuring you have a reliable internet connection along with a mobile phone, you'll be well-equipped to succeed in your training.

To pursue a career pathway to Provide responsible gambling services, one typically starts with obtaining a Responsible gambling services (RSG/RCG) certification. This is a mandatory qualification required to work in a venue that offers gambling in ALL states and territories Australia wide.

This certification can be obtained through courses offered by Job Trainer Australia. Although it's a starting point, it can also open opportunities in several career paths within the hospitality industry.

Moreover, the RSG/RCG certification can be a stepping stone towards further educational opportunities like Certificate II in Hospitality, in which the RSG/RCG unit is included. This certificate can provide a broader foundation for a career in hospitality.

Additionally, there are other related courses like Responsible service of alcohol training (RSA), Cocktail Mixology skills, and Supervision skills that may complement the RSA qualification, further enriching your career prospects.

In summary, starting with an RSG/RCG certification and potentially advancing to further education and additional skills, you can pursue a career pathway in the responsible service of alcohol, which can lead to various opportunities within the hospitality industry.

Start your training now with the fully online course offered by Job Trainer Australia. This course provides 24/7 access via an interactive learning platform and also offers training through their free mobile app.

By engaging in this course, you will encounter a range of assessment formats such as multiple choice, drag and drop, fill in the missing word, and case study questions, enhancing your learning experience. 

3 EASY STEPS TO START

The course structure follows three simple steps: 

✔ Step 1:  registering and paying for the course

✔ Step 2: providing necessary personal information post-registration, and

✔ Step 3: completing all course materials and assessments. 

Upon successful completion of the online course and assessments, you will be awarded a statement of attainment.

To speak to our support team call 

☎  1300 020 615 or 

email info@jta.edu.au 

Please note that live chat is only available is only available during normal office hours 9 AM - 4 PM Mon-Fri.

FAQ's In addition to these support options, our website contains many FAQs, click on the FAQs tab.

Job Trainer Australia's online courses require basic computer, reading, and writing skills.

➤  These courses also involve using technology for assessments.

➤  If you're unsure about your skills or equipment, please contact our team before registering.

➤  Job Trainer Australia offers a platform demo during registration to help students navigate the online environment.

➤  Students have 12 weeks to complete the course after purchase, with extensions available upon request.

➤  We encourage active participation and send SMS alerts if engagement drops, ensuring students get the support they need to finish their training.

Language, Literacy, Numeracy and Digital (LLND) Requirements for this Course

The term 'language, literacy, numeracy, and digital' (LLND) refers to core skills, learning, reading, writing, oral communication and numeracy. These core skills are required by an individual completing this unit.

Training providers are responsible for ensuring that learners have the necessary Language, Literacy, Numeracy, and Digital (LLND) competencies for their chosen training program. This involves using assessment tools to evaluate a learner's LLND skills before enrolling them in a course. This helps ensure that learners have the appropriate level of LLND skills needed to succeed in the course, leading to better outcomes and increased confidence.

Job Trainer Australia takes this responsibility seriously and requires all potential learners to complete a short 6-question LLND assessment prior to course enrolment, to help ensure their success in the training course. 

This short assessment is not counted towards the final result, but learners are required to obtain at least 4 out of the 6 questions correct. Any identified skill gaps will prompt Job Trainer Australia to call the learner to discuss further.

By completing this short assessment, learners can be confident that they have the necessary LLND skills to succeed in their chosen course.

To complete this course, you must be able to:

Reading Skills:

Ability to read complex information such as general, regulatory and advisory information issued by local, or state and territory liquor licensing authorities, in-house policies and procedures, and specific provisions of relevant state or territory licensing requirements.

Ability to read a range of identification (ID) and proof of age documents, signage, and warning signs and wording within in-house policies and procedures.

Oral Communication:

Ability to provide information on responsible service of alcohol laws in a way that is easily understandable for customers.

Ability to speak firmly and clearly with intoxicated customers in a manner that de-escalates conflict.

Numeracy Skills:

Ability to calculate volume and number of standard drinks or samples.

Ability to determine a customer's age from date of birth on ID and proof of age documents.

Teamwork Sills:

Ability to share customer information with team members to ensure proper responsible service of alcohol practices within the organisation.

Self-Management:

Ability to deal with hostile or uncooperative customers in a professional manner and in line with organisational procedures.

It is important to ensure that you meet these LLND requirements before enrolling into a course to ensure that you can successfully complete the course requirements.

The amount of training that is provided is described in an amount of time that we anticipate you will reasonably need to undertake this unit.

⏱This course will take 3 minutes to enrol and approximately 6 hours to complete (self-paced). This may vary from person to person, you may wish to take longer, the choice is yours.

➤ From the date and time of purchase, you have 12 weeks to complete your course.

➤ You can request an extension  which will provide additional time to complete the training.

➤ Job Trainer Australia encourages you to keep actively involved with your training, we will send you SMS alerts when we detect that you haven’t engaged with your course, we are here to support you to complete your training.

As part of our verification protocol for online training we need to make sure that the person enrolled is the person completing the training.

Identification

You will be asked to submit your approved ID at the commencement of your training and also in your assessment. Our website is safe and secure. IDs are deleted and purged periodically from our platform. Upload an image of your ID into your secure training account, this will be used to verify you prior to the issuance of a statement of attainment.

Declaration 

You will be required to declare that you are the person completing the training and assessment. The declaration is embedded into your training account and is easy to complete online.

Unique Student Identifier ( USI )

Unique Student Identifier (USI): You need a USI. A USI is your individual education number for life. It also gives you an online record of your VET training undertaken in Australia. Create or verify your USI in your Job Trainer Australia online training account, its easy

To get the most out of your online training, make sure you have the following:

➤  An active email account.

➤  A current form of identification.

➤  Access to a digital camera, scanner, fax machine, or the ability to upload documents.

➤  A stable internet connection.

➤  A reliable web browser, preferably Chrome, as our platform works best with it.

If you're using your training device, please check the video below. Can you see it clearly? Is the audio working?

The course will include similar videos to enhance your learning experience.